A role you will love

The Team Leader manages a group of senior billers and billing specialists within the UK Billing Operations Team. They are responsible for leading, supporting, and coaching the team in both operational and project work, and liaising with business contacts. The Team Leader is responsible for ensuring complete and accurate revenue reporting, within the context of services provided by their team. The Billing Operations team is responsible for processing billing transactions and confirming intercompany and external client invoices in accordance with service level agreements and client fee schedules.

Some of your key responsibilities will include:

• Set and monitor key performance indicators (KPIs) for services provided by the team, tied to Service Level Agreements where available

• Provide timely and accurate KPI reporting to manager(s) and internal clients

• Set performance objectives for team/individuals, and provide ongoing feedback on performance

• Create personal development and/or succession plans for all team members to ensure personal growth and long-term department stability

• Provide support to users within Billing and other teams. This may include:

o developing and coaching Subject Matter Experts within the team

o ensuring documentation and training materials are current and effective

o providing training to Sr. Biller and billing specialists

o availability to handle complex situations and serve as extra capacity during high volume periods

o responding to requests for information and escalations

o leading small projects and process improvement initiatives

o participating as an SME in larger projects

o be a facilitator for change, including identifying enhancement opportunities and challenging the status quo, to improve the operation of the CPU Billing function

• Coordinate tasks and delegate responsibilities within the team with the objective that the team and processes run effectively and efficiently

What will you bring to the role?

The leadership aspect is one of the most important elements to the role's success. Being able to bring people together to work collaboratively will be a strength of yours and you will be transparent in your expectations of the UK Billing team.

Other key skills required for the role include:

• Experience in the financial services industry

• Supervisory experience, preferably in Shared Services Accounting

• Experience in project administration is an asset

• Knowledge of Computershare products/services and systems is preferred

• Intermediate Microsoft Excel (Pivot Tables, VLOOKUP's) desired

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you'll receive a company contribution as well.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We've partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options

#LI-KT1 #LI-Hybrid

RESPONSIBILITIES

• Oversee the daily operations of the billing team, including task allocation, performance monitoring, and issue resolution.
• Ensure accurate and timely completion of billing tasks, such as invoice generation, payment processing, and reconciliation.
• Collaborate with the Billing Manager to develop and implement process improvements, identify areas for automation, and drive team efficiency.
• Provide support and guidance to team members, addressing questions, resolving issues, and conducting performance evaluations.
• Maintain strong communication with internal stakeholders, including Sales, Finance, and Customer Success teams, to align on billing needs and resolve any customer-related billing queries.
• Assist in the development and maintenance of billing policies, procedures, and documentation to ensure compliance with company standards and industry regulations.
• Participate in system enhancements and implementations, providing input on billing requirements and testing to ensure accurate functionality.
• Prepare and deliver accurate and timely reports on billing metrics, identifying trends, anomalies, and opportunities for improvement.
• Conduct regular audits of billing processes to ensure accuracy and compliance with company policies and legal requirements.

QUALIFICATIONS

• 3+ years of experience in a billing or finance role, preferably in a high-growth SaaS company.
• Strong leadership and management skills, with the ability to motivate and develop team members.
• Extensive knowledge of billing processes, including invoice generation, payment processing, and revenue recognition.
• Proficiency in Microsoft Excel and Google Workspace, with experience in using billing software or ERP systems.
• Excellent attention to detail and problem-solving skills, with a commitment to accuracy and compliance.
• Strong communication skills, both written and verbal, with the ability to explain complex billing concepts to both technical and non-technical stakeholders.
• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and adapting to changing business needs.
• Experience with SaaS subscription models, revenue recognition principles, and international taxation regulations is a plus.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Our Shared Services teams support all of our business lines behind the scenes. Across the world, we have a range of specialisms that ensure the delivery of our business priorities. These include Technology, Information Security, Finance, Risk, Audit, Governance, Marketing and Communications as well as our People team. Join our strategic team and help us look after everything from creating an amazing end to end employee journey to keeping our systems safe. You'll be looking after our people, our clients and their customers, whilst maintaining our exceptional standards around the globe.