JOB DESCRIPTION
Location: Johannesburg (Hybrid)
In this position, you'll be based in the Johannesburg office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
As Asset Reunification, we work with companies who have lost touch with people who may be entitled to cash or company shares - usually where someone was previously an investor or customer of that company. Through deep research, we locate lost and dormant share and account holders. We offer account owners the close guidance and assistance they often need throughout the claim process. We've reunited 1.5 million people worldwide with over 1 billion of unclaimed cash and shares.
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A role you will love
An Asset Reunification Administrator you will be responsible for managing the asset reunification process from start to finish. Each Asset Reunification Administrator will help to run a complete research campaign, using a range of resources to determine the accuracy of asset holder data and carry out research to locate the individuals. They are also responsible for advising asset holders about their unclaimed assets and supporting them through the entire claims process.
Some of your key responsibilities will include:
- Receive inbound calls / correspondence both as part of the initial research process and queries concerning completion of claims
- Make outbound calls to customers and assist them with the claim process.
- Manage a caseload of research, using a multitude of databases and own initiative to establish contact details of the correct asset holder
- Participate in outbound calling campaigns
- Accurately update data on our bespoke in-house database
- Perform other duties as assigned
What will you bring to the role?
You will bring a strong background in research and data analysis, essential for locating and verifying asset holders. Strong communication skills to ensure clear guidance and support throughout the claims process. Passion for helping others and dedicated to reuniting individuals with their unclaimed assets. High attention to detail and problem-solving abilities to drive successful asset reunification campaigns.
Other key skills required for the role include:
- Grade 12 certificate
- Diploma/ or Degree in Business Management/ Administration/ Marketing or equivalent / (Advantageous)
- Excellent interpersonal and communication skills
- PC literate; MS Office
- Ability to gather and analyse information from a multitude of resources
- Ability to prioritise workloads, meet rigid deadlines and adhere to procedures / regulations
- Excellent verbal and written communication skills.
- Target driven and results orientated
- A polite and professional telephone manner including previous experience dealing with customers on the telephone.
Rewards designed for you
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
- Extra rewards ranging from an incentive plan, recognition awards and team get togethers to helping you invest in your future.
- And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, computershare.com/careers-handbook.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.