JOB DESCRIPTION
Location: Bristol
This is a hybrid position primarily based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working
We give you a world of potential
Computershare have a very exciting opportunity for an Application Support Engineer to join our growing team in Bristol. What makes this role exciting when there are so many other Application Support Engineer roles out there? Well, a few things make this role stand out:
- The opportunity to work on the market leading employee share plans platform, providing crucial IT technical support.
- This role sits within a global support team, you will work with multiple internal and external stakeholders, gaining a lot of exposure to our global business.
- Our team are committed to continually developing our staff giving you the opportunity to be part of exciting projects and development opportunities.
Want more jobs like this?
Get Software Engineering jobs in Bristol, United Kingdom delivered to your inbox every week.
Interested? Keep reading to find out a bit more about what you'll be doing, and the type of person we're looking for.
A role you will love
In this technical support role, you will work within the Global support team whose aim is to partner with the business to ensure they can meet the demands of their clients and markets through their use of technology.
This application Support Engineer role contains a mixture of systems analysis, debugging and operational support. You will be working with multiple internal stakeholders such as Product Managers, Development Teams, client relationship managers and consulting teams to drive and manage the operational and technical support of the business unit's main application and supporting systems. In addition, you will be involved in projects within the business and expected to take ownership of them.
Stakeholder engagement will be a key area for you, as you will be working with a variety of technical and non-technical audiences to share knowledge and complex ideas, provide updates and influence and challenge when necessary.
Other key responsibilities:
Key Responsibilities:
- Triage and resolve software application issues, including software debugging, analysing performance and data anomalies and coordinating fixes.
- Work with development and infrastructure teams, as well as external vendors to determine the root cause of issues.
- Assisting in resolution of product issues through client/customer education.
- Development of automated processes to replace manual tasks and reduce associated risks.
- Perform data and system analysis.
- Active involvement in Service Transition from development teams.
- Build relationships with key stakeholders/customers.
- Analysis of processes and requirements to liaise with stakeholders to develop and propose comprehensive solutions.
- Review and document business processes linked to the enhancements of the product.
- Provide training to stakeholders on newly released functionalities.
- Maintain the production support and knowledge database.
What will you bring to the role?
As this position sits within a technical function, you will need to have experience working in a technology environment with knowledge of various technologies and support experience. You will also need to be able to build great relationships through stakeholder management.
You will be a collaborative person who enjoys working as part of a team and is able to discuss challenges in a way that helps others to see them, understand them and work through them.
Some other key skills that you'll have:
• Higher/Additional studies in Business Administration and/or commercial IT
• Understanding of data models and database structures using SQL
• Willingness to learn about the business and the technology on the job
• Strong support driven thinking and acting, client focus and service-orientation are a must
• Strong analytical thinking, organizational skills
• Excellent time management skills, negotiation and issue resolution skills
• Strong interpersonal skills and professional approach to interact with internal and external stakeholders
• Basic understanding of long term incentive plans would be a benefit (eg. Plan Design, Administration, Tax, etc.)
If this role sounds like what you're looking for, and you want to be part of an organisation that focuses on our employees' career progression, while working on interesting and high-profile projects, please apply today!
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
#LI-SM1 #LI-Hybrid
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
ABOUT THE TEAM
Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.