Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
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Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
About Coinbase
Founded in 2012, Coinbase is on a mission to increase economic freedom for more than 1 billion people globally. With $300+ billion USD traded in a single quarter in 100+ countries, our team of mission-driven overachievers is helping update the centuries-old financial system by establishing itself as the most trusted place for people and businesses to buy, sell, and use crypto.
Team
The CET / CB-GPT team is responsible for delivering a best-in-class product support experience for Coinbase. We want to be known for world-class support, and a key part of doing this is building the tools and technologies that enable customers to solve the vast majority of issues self-serve. Similarly, we build tools and technology to dramatically improve the experience and efficacy of operational teams. Finally, we’re responsible for defining, driving, and executing against our company-wide AI vision, including improving both end product experiences and dramatically accelerating internal efficiency (e.g. tools to help operational and non-operational employees work more effectively and efficiently)
What You'll Be Doing (i.e., Job Duties)
- Lead the product charter for CET/ CB-GPT
- Work with you Design and Engineering counterparts to build & launch products.
- Help prioritise the roadmap for your charter.
- Build relationships with stakeholders and teams to help influence & drive successful outcomes.
- Leverage ability to challenge existing stats quo and push for new, effective & scalable platform solutions
- Manage a team of PMs
What We Look For In You (ie. Job Requirements)
- Minimum of 12+ years of product management experience
- Ability to focus on scalable platform and business outcomes
- Ability to build strategy, prioritise with deploy new innovative solutions with focus
- Keen analytical skill, awareness of the latest in payments & Fintech space
- Value add to the team with excellent interpersonal skills
Nice to haves
- Experience in AI (GPT, ML)
- Experience operating at a scaled company, particularly customer support product experiences, partnering with CX and operational teams, and operationalising product experiences across both a large customer base and large internal support teams
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.