Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
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Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As an L&D Analyst III within the CX Compliance team, you will be responsible for conducting training as a subject matter expert (SME) and will perform end-to-end Transaction Monitoring investigations for customers (individuals/entities). You will work extensively with functional leaders in the Financial Crime Risk Service line, Work Force Management, and Learning and Development to support functions to maintain production and quality of the highest standard. You will work independently, prioritizing L&D support to BAU operations and BPO sites. This includes multiple tasking with minimal guidance, and remaining open to feedback from all levels to drive continuous improvement in compliance handling.
What you’ll be doing (ie. job duties):
- Minimum of 2 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on TMS, compliance, or regulatory matters.
- Ability to create and deliver presentations that effectively communicate complex information to diverse audiences while presenting technical and non-technical information clearly
- Conduct investigative review and analysis in support of company’s BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business
- Analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products
- Document investigations in written narratives
- Decide whether activity warrants escalation for additional review and subsequently recommend whether activity appears suspicious and warrants filing of a suspicious activity report
- Incorporate feedback from Quality Assurance Team
- Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
- Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigation
- Review data from systems and following Coinbase procedures to investigate, decide, and document transaction monitoring alerts
What we look for in you (ie. job requirements):
- Strong interpersonal, analytical, and communication (verbal and written) skills
- Demonstrated comfort and effectiveness with public speaking in various settings
- Experience working with Google Sheet, Google Doc, Excel, Word
- Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
- Ready to support in 24*7 environment
- Organized with a High level of attention to detail
Nice to haves:
- Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)
- Experience in project management, analytics, or vendor management
- Advanced degree in business, finance, or customer experience (CX)
- Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.
- Experience collaborating with external outsource business partners
Job #: G2640
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.