The Threat Analyst is responsible for actively monitoring and processing phishing threats reported our customers

Essential Duties/Responsibilities

• Monitor Triage systems for new customer reported suspicious emails
• Perform initial assessment on reported suspicious emails to determine if email poses a threat to the customer, or is benign
• Initiate threat analysis case for emails that pose a threat to the customer, and escalate to Sr. Threat Analysis team member.
• Assist Sr. Threat Analysts during investigations.
• Maintain ownership of cases opened for customers including updating cases, communicating with the customer, and documenting resolution
• Assist in production of monthly customer reports
• Maintain adequacy of skills by attending approved conferences, training, and other related events
• Assist with creation and maintenance of products including updates and upgrades, backups, and troubleshooting
• Response to customer requests submitted via ticketing systems and other communication channels
• Other duties as assigned.

• Ability to apply critical thinking to cyber threat investigations
• Ability to recognize need for prompt escalation of malware review
• Proficient in common technologies such as networking, operating systems, email Infrastructures such as Exchange and Office 365, anti-virus programs, and advanced threat detection systems
• Proficient in common end-user applications such as web browsers and productivity applications such as MS Word, Excel, and PowerPoint that are commonly targeted by malware

• Minimum 3 years general security experience or education including demonstrated ability to perform phishing and malware analysis
• Industry recognized certifications in Malware Analysis and Incident Response preferred
• 2-4 Year Degree in Computer Science or field experience preferred