Position Summary:

The 'Operations Supervisor' role oversees warehouse and transportation operations of a dedicated McDonald's distributorship with responsibility for planning/scheduling of manpower and equipment of the hourly workforce while nurturing an environment that maximizes employee safety, involvement and morale. Further, this position will administer and monitor daily dispatch while maintaining a master delivery schedule and providing interpretation of the Collective Bargaining Agreement.

Within the scope of responsibility, the operations supervisor ensures safety is a number one priority through effective daily communications and action plan execution with employees while advocating injury/collision risk management and incident avoidance. The incumbent will further ensure optimized equipment utilization while driving overall cost reductions without impacting store delivery targets/service.

• Plan and execute daily manpower requirementsfor current day and week, keeping overtime to a minimum
• Conduct daily shift meetings, communicating appropriate safety and operational messages, taking suggestions and answering questions
• Assign daily work duties to drivers and warehouse workers ensuring safety, service and productivity and reliability requirementsare met
• Manage work flows efficiently, meeting the requirementsof our Collective Bargaining Agreement
• Maintain Syntellic, Paragon and Xatanet programs (knowledge of these software packages an asset)
• Create and maintain production and/or master delivery schedules, including route, restaurant, and other pertinent information
• Maintain associated employee bids
• Maintain statistical information on employees, productivity, reliability, equipment, fuel, mileage, delivery schedules, service etc.
• Prepare and upload the daily route trial, adjusting options for greatest opportunity in maximizing safety, service, and cost efficiencies
• Audit all drivers trip records for legal and process legitimacy
• Maintain and audit weekly payroll entries for drivers and/or warehouse workers
• Provide training, support, and direction to employees to ensure understanding of and adherence to standard operating procedures (SOP's)
• Oversee quality control for in-house and enroute product
• Conduct near miss, injury, and collision investigations, completing corrective actions promptly and communicating resolutions broadly
• Communicate across Warehouse, Transportation and Customer Service departments regarding possible issues impacting our customer or one-another
• Review service providers' performance to ensure service and quality requirementsare met and cost controls are met
• Perform supervisory functions which include follow up with drivers and/or warehouse workers while holding employees accountable through recognition & discipline
• Demonstrate leadership through effective teamwork and demonstrating a positive attitude
• Develop and maintain effective working relationships across the company
• Participate in training, inspection, investigation, and continuous improvement programs
• Collect and record statistical information for reporting purposes
• Ensure compliance with industry, company, and sanitation standards, including making sure physical plant and transportation equipment is free from hazards and meets legislated requirements
• Ensure the operations follow all Safe Food for Canadians Regulations (SFCR), Global Food Safety Initiative (GFSI) and Good Warehouse Practices (GWP)/Good Drivers Practices (GDP) for transport rules and regulations
• Other projects or duties as assigned