Sr. Manager, Customer Operations

The Sr. Manager, Customer Operations is responsible for providing operational leadership and management of Foodservice customers and clients. This includes the execution of customer specific volume and profit generating strategic initiatives with equipment and/or service components, creation and management of the annual Service and Capital budgets for assigned Foodservice account team, and management of the equipment and service portfolio, including forecasting, new products & platforms, project management, program execution and customer value creation.

This is a customer facing role and the ideal candidate would feel comfortable communicating at both the CEO and Service Technician Level.

What You'll Do for Us

• Project management: Create, lead and execute customer strategic initiatives.
• Financial Management: Lead the operational elements of customer annual business plans.
• Manage customer rolling estimates for service and capital expense.
• Direct participation in customer selling efforts of operational products & services and customer stewardship.
• Provide operational Subject Matter Expertise to internal client groups.

• BS/BA preferred (equivalent experience considered )
• 2-4 years customer management experience or customer operational management experience
• 2-4 years of general Operations experience
• 2-4 years of Project Management experience
• 2-4 years of experience in contract negotiations and financial modeling
• Ability to Influence and drive customer solutions (Sales experience required)

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife & Topo Chico
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants and many more each day