Senior Director, Global Total Rewards Administration

The Senior Director of Total Rewards Administration leads a large team dedicated to delivering exceptional Total Rewards (TR) services. This pivotal role focuses on driving global automation and process standardization, ensuring accurate, efficient, and customer-focused TR administration. The ideal candidate will excel in resource and capacity management, maintaining operational excellence and enhancing the customer experience. By collaborating closely with TR leaders and cross-functional partners, the Senior Director ensures the adoption of best-in-class total rewards practices that boost efficiency, minimize risk, align with strategic objectives, and elevate the employee experience.

What You'll Do For Us

• Lead and manage a diverse globally team of approximately 30 individuals (6 direct reports) fostering a high-performance culture.

• Provide mentorship, guidance, and professional development opportunities to team members.

• Set, monitor, and achieve team performance goals and key performance indicators.

• Collaborate with TR Operations leaders to align resources with needs and ensuring functional expertise is considered in all process improvements.

• Ensure team is meeting deadlines and performing work against standard operation procedures.

• Motivate team to drive constant improvement and a culture seeking to make processes simpler, better and faster while utilizing automation opportunities.

• Participate as member of TR Operations Leadership Team to assist in setting the vision and strategy for the broader organization.

• Accountable for setting the global strategy for the standardization and automation of total rewards processes

• Develop and manage relationships with key stakeholders to the TR Administration team including Payroll, Finance, TR Center of Excellence, HR Technology and others

• Collaborate with HR, IT, Finance, and other departments to ensure designed new processes are well considered and do not raise material risks or compliance issues.

• Set ambitious targets and track progress to drive impactful results.

• Identify and implement best practices for the global standardization of processes globally across TR

• Conduct regular reviews and audits of total rewards processes to identify opportunities for standardization and improvement.

• Drive the automation of manual total rewards processes utilizing tools and technology as appropriate, including bots, Artificial intelligence, macros and other tools.

• Partner with the HR Technology team, internal partners and external vendors to select and deploy solutions that enhance efficiency and accuracy.

• Ensure effective change management efforts to drive the adoption of standardized and automated total rewards processes across the organization.

• Develop and deliver training and communication programs to support the transition to new processes and systems.

• Engage with stakeholders at all levels to gather feedback and ensure successful implementation of initiatives.

• Establish and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of total rewards processes.

• Use data and analytics to inform decision-making, prioritization and to drive continuous improvement.

• Collaborate with partners (payroll, HR Tech, procurement, Communications, TR leaders, etc.) to ensure end-to-end processes are effective - not just internal procedures.

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.

• Demonstrated commitment to ethical practices and integrity in previous roles.

• Role model for growth behaviors

• At least 10 years of experience in process standardization and automation with a focus on TR topics preferred.

• Proven problem-solving, time management, teamwork, and communication skills

• Excellent communication and interpersonal skills with an emphasis on honesty and transparency.

• Ability to work in a fast-paced, global environment.

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.