Manager, HR Compliance Europe

Position Overview:

As Manager, HR compliance you will manage effective and efficient delivery of local HR Services across Europe by focusing on standardization of work, enhancing vendor governance. The HR Compliance Manager plays a vital role in ensuring adherence to legal statutes, and company policies for both permanent and temporary associates. This position is responsible for managing employee records, implementing process and legal compliance requirements, and acting as the local point of contact for HR-related issues. The Manager provides guidance to the HR Consultant team, including hiring, training, and coaching, and defines and maintains Service Level Agreements (SLAs) in alignment with Operational Level Agreements (OLAs). The HR Compliance Manager collaborates with HR Directors, Managers, and the HR operations team in their respective region, participates in special initiatives and projects, and ensures the sustainability of service quality across processes and regions.

• Manage the HR Compliance Consultants by providing operational guidance on hiring, selection, orientation, and training assignments, including coaching and counseling. Ensure compliance with legal, statutory, and local business requirements within SLAs and manage employee records accurately.
• Support the team in delivering current scope, managing priorities, and ensuring effective handling of activities while implementing new systems and technologies to enhance HR compliance. Simplify team procedures and provide proactive solutions during seasonal workload increases.
• Coach team members to address knowledge gaps, improve customer service, and deliver quality that meets customer satisfaction goals. Establish routines to communicate improvement areas and action plans, ensuring continuous enhancement of the customer experience.
• Engage with stakeholders across regions, building strong relationships within Operating Units. Establish trust and influence within teams and stakeholders to develop transparent communication and find solutions. Serve as the local point of contact for HR service-related issues.
• Conduct quality evaluations on offer letters and manage knowledge management procedures to ensure service quality across processes and regions. Oversee the implementation of processes and tools, using feedback mechanisms for necessary modifications, and manage team optimizations.
• Coordinate initial, ongoing, and refresher training for the HR compliance team. Monitor and analyze team performance, address issues immediately, and provide continuous improvement through process excellence routines. Identify potential risks and develop contingency plans for sustainability.
• Monitor and resolve complex team escalations, managing case queues, redirecting cases, and ensuring SLAs are met. Assign cases to the appropriate team and perform case analysis with follow-up on action plan execution.
• Interact with Tier 2 teams, vendors, and other departments (e.g., IT, IDM, payroll) to resolve cases and manage customer escalations, ensuring high-quality service and a positive customer experience.
• Continually improve service efficiency and effectiveness by standardizing and further developing processes, formats, methods, and instruments. Provide initial analysis on reports and surveys to support process enhancements. Ensure appropriate communication throughout the investigation and resolution process.
• Act as an SME and lead projects related to onboarding, Workday optimization, and process improvements. Plan, review, and oversee team-managed projects, focusing on systems enhancements, automation, metrics, and dashboards.

• 5+ years in shared service environment, customer service operations/functions and project management.
• Expert of Human resources processes, preferably across Europe
• Understanding of HR legal requirements for employee file management combined with experience in managing HR processes.
• Experience in interpreting data analytics to derive business insights and drive customer value.
• Demonstrated experience leading cross-functional team and working with remote based team members.

• Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership & Development process.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. We want to make our culture inevitable.
• International Experience: Become part of international projects and work along multicultural teams, through our global network.
• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.