Director, Customer Integrator

The Customer Integrator Director is responsible for establishing effective integrated customer solution, by driving cross-functions' collaboration, based on better identifying customer needs and demonstrating customer value. This role focuses on key customers which are primarily handled by two bottling system's Key Account (KA) teams.

Key Responsibilities:

1) Define winning approach for new customer development:

• Develop and implement customer integration strategies to ensure exceptional customer experience throughout the customer lifecycle.
• Analyze the needs, preferences, and feedback of key customers and assist functional teams in optimizing customer relationship management practices.
• Primary to develop foodservice chain customers & other IC customers

• Act as an internal bridge to coordinate the efforts of commercial, marketing, product development, and supply chain teams, ensuring efficient collaboration among different teams.
• Lead cross-functional teams to drive collective efforts in developing integrated customer solutions

• Joint work with KA teams in better identifying customer needs and pushing solutions from the perspective of demonstrating customer value.
• Facilitate the solution development for targeted customers by functional teams to meet and exceed customer expectations.
• Ensure the implementation of solutions aligns with customer expectations and delivers tangible business results.
• Continuously monitor the effectiveness of solutions and drive functional teams to make improvements based on customer feedback.

• Collect and analyze key customer data, generate insightful reports, and provide actionable improvement suggestions to functional teams.
• Ensure the use of the latest customer relationship management tools and technologies to improve data accuracy and effectiveness.

• Track industry trends and competitor movements to adjust customer strategies to maintain market competitiveness.
• Collaborate with the marketing team to develop and promote marketing campaigns that effectively attract and retain chain restaurant customers and key IC customers.

• Educational Background:
  
  
  • Bachelor's degree or higher in Marketing, Business Administration, or related fields preferred.
• Work Experience:
  
  
  • At least 8-10 years of experience in customer management or related fields.
  • Proven experience in leading cross-functional teams, especially in large and complex environments.
  • Experience handling chain restaurant customers and key international customers is preferred.
• Skills and Abilities:
  
  
  • Excellent communication and negotiation skills.
  • Strong analytical and data-driven decision-making abilities.
  • Ability to solve complex problems quickly and effectively.
  • Familiarity with customer relationship management systems and related tools.
• Personal Traits:
  
  
  • Customer-centric with a strong sense of responsibility and excellent teamwork spirit.
  • Capable of effectively managing multiple tasks in a fast-paced environment.
  • Innovative thinking and exceptional execution capabilities.