Customer Solutions Co-Op

Responsibilities:

• Facilitate the building of strategic partnerships with top customers by identifying shared supply chain efficiencies and aligning with customer initiatives.
• Engage customers in operational process improvement initiatives to deliver mutual efficiencies and increase volume/revenue.
• Support continuous improvements and process innovation pertaining to direct shipment, load optimization, and order management to reduce cost to serve.
• Collaborate and plan jointly with sales and customers to optimize sales while maintaining customers' targeted key performance indicators (OTIF, In Stock, Fill Rate, and desired inventory level).
• Identify and address systemic service issues through collaboration with the North America Operating Unit and customers.
• Communicate internally about customer initiatives and requirements, along with their anticipated impact.
• Facilitate the implementation of electronic order-to-cash capabilities and support business processes (e.g., CAO, EDI invoicing, payments) to streamline transactions.

• Term: 12 months
• Pursuing a Bachelor's or Master's degree in Supply Chain or a related area of study.
• 0-3+ years of experience in a fast-moving consumer goods company, with the ability to leverage technical knowledge to provide a competitive advantage.
• Ability to triage problems, prioritize accordingly, and propose resolutions.
• Capability to work independently, raise issues, and take corrective action.
• Detail-oriented, analytical, and creative thinker with a passion for quality processes.
• Strong interpersonal communication skills.
• Aptitude for refining solutions and managing internal and external partners' expectations against technical and business success criteria with limited available resources.
• Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint).