Consultant, Global Separations

Please note: This is not a Remote role and will require the incumbent to be based in Taguig, Philippines and follow a hybrid work schedule. This is an Individual Contributor role.

Behind the world's most iconic brands are the world's most passionate people. Our employees work together to drive business, deliver loved beverages to our global customers, and work towards our purpose to refresh the world and make a difference. This role is responsible providing excellent customer service to all employees by managing transactions as it relates to employees separating from the company. The successful candidates should have incredible customer service skills with an empathic and confidential approach to managing requests.

What You'll Do for Us:

• Process standard Employee Relation (ER) and Voluntary Separation requests based on specifications from HR Partners and/or Managers. Analyze associate data to determine applicable plans/programs based on criteria. Apply company's interpretation of local labor regulations to separation materials and severance payout. Provide multiple QA throughout process to ensure completion and accuracy.
• Support large scale requests (e.g. Reduction in Force, Restructure and Realignment activity). Preparation of customized materials - Separation Letters, Employment Verification Letter, Special Payment Negotiations, Extension requests, and relevant customer-client communications.
• Support voluntary and involuntary separations transactions on the HR system for Asia Pacific region. This includes data management of separation activities in Workday, maintain vacation entitlement and reporting separation details and payment requirements to Payroll and other stakeholders.
• Responsible for researching and responding to standard inquiries from employees and escalating nonstandard cases to Advanced Care Transition team. Provide support by researching, processing, and/or analyzing various types of benefits information, transactions, and data.
• Process troubleshoot and recommend changes to HR transactions to improve timeliness and accuracy of processing. Provide oversight to regional activity.
• Address unemployment claims for associates involuntarily leaving the company.
• Minimize processing errors and improve customer satisfaction with the termination process.
• Document processes and update resulting Standard Operating Procedures (SOPs)
• Serve as back-up for peer Separations Consultants supporting other regions/geographies (ADD)

• Bachelor's degree in Human Resources Management, Communication, Business or related field
• 3+ years professional work experience in a Human Resource functional role
• Excellent computer skills in Microsoft Office
• Excellent written communication skills
• Experience or knowledge of systems, processes, and interrelationships of data transfers. Experience with contemporary applications and devices. Workday, Salesforce, Ultipro and MS Dynamics knowledge a plus
• The ability to analyze and interpret data with experience designing and running reports into quantitative and qualitative summaries for business use.
• Ability to cultivate and disseminate meaningful data interpretation to support business objectives and key activities
• Customer service skills with attention to detail and the ability to work under pressure.
• Full English proficiency (written and spoken)
• Strong analytical skills

• Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
• Smart Risk: Makes bold decisions/recommendations.
• Externally Focused: Understands the upstream and downstream implications of his/her work.
• Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

• Act Like an Owner: Deliver results, creating value for our brands, our System, our customers and key stakeholders.
• Collaborate with the System, Customers and Key Stakeholders
• Develops Self and Others: Develop self and support others' development to achieve their full potential.
• Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business.

• Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership & Development process.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. We want to make our culture inevitable.
• International Experience: Become part of international projects and work along multicultural teams, through our global network.