Major Responsibilities

• Use a variety of sophisticated computer systems to provide accurate and timely reporting of train or railcar movements
• Provide work orders and movement instructions for train crews and other Operational personnel and prepare information for other ancillary tasks
• Work with Service Delivery to protect service, as required
• Communicate with internal parties regarding reporting issues, service exceptions and special requests
• Update various logs, forms or systems as required
• Other duties and tasks as assigned

Working Conditions

• The role has standard working conditions in an office environment. Schedules will require shift work: day shift, afternoon shift, night shift, overnight shifts, weekends, and holidays on rotation
• The role is required to work on an on-call schedule at times where shift assignments are based on seniority
• Teamwork oriented with an emphasis on empowering TRRs to be proactive and forward thinking, display ownership of tasks and tenacity when working towards issue resolution
• Fast paced and demanding with many time constraints, simultaneous activities, and high accountability to internal stakeholders
• Periods of prolonged sitting and standing at a desk, typing, and looking at multiple computer monitors
• Some physical exertion may be required

Requirements

• Minimum 1 year of experience in a professional or customer-orientated environment
• High School Diploma or equivalent
• Excellent verbal communication, reading comprehension, and writing skills in English (and French)
• Strong typing skills and accuracy including previous experience working with Microsoft Office tools or other related software
• Strong knowledge of navigating through operating systems, email, and internet proficiency
• Highly organized and proactive with a strong sense of urgency
• Display ethical behavior and strict adherence to courtesy, honesty, and responsibility
• Proven ability to analyze data, identify trends and effectively communicate findings to increase reporting accuracy, timeliness, and other procedural efficiencies
• Good working knowledge of North American geography
Any experience/education/skills/knowledge for these above would be considered as an asset

Training

Once onboarded, the new TRR hires complete classroom training with leaders covering CN's rules, policies, procedures and safety measures. TRRs are provided with in-depth training on our tools and systems to be successful in their role. This is followed by a 6-week on-the-job practical training. During your first 3-months, you will have rotating 1:1 mentorship and training with the team to provide regular coaching, guidance, and support.

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.