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Job Summary
The Specialist, Global Mobility is responsible for supporting Global Mobility in various tasks for the smooth execution of the entire relocation process, tax and immigration process for expatriates, working closely with team members and service providers to ensure success and customer satisfaction. The position supports the Manager, Global Mobility of all relocations, encompassing addressing queries and finding solutions for issues raised by Human Resources (HR), relocation vendors and transferees.
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Main Responsibilities
Global Mobility - 65%
- Support transferees and their family members on all aspects of the transferee's relocation with arrangements pertaining to the sale or buy-out of residential real estate, leases, transportation of household goods and purchase or rental of a residence at the new location, in accordance with the organization's relocation policy and cost guidelines
- Act as Subject Matter Expert (SME) and support various CN stakeholders on relocation-related issues (e.g., Human Resources (HR), Operation, Finance)
- Collaborate and communicate directly with the transferees to identify issues related to the transferee's relocation and find solutions for a seamless experience in accordance with the organization's relocation policy
- Makes recommendations on how to manage exceptions and potential amendments to the relocation policy
- Monitor and make recommendations to improve internal processes
- Prepare reports for management
- Ensuring data accuracy and keep internal database updated with all the relevant information and documents
Special Projects and Strategy - 10%
- Support the Manager, Global Mobility on ongoing review of policies, programs, processes, and monitoring of market best practices
- Participates in portfolios strategies by proposing ideas and suggest new approaches (e.g., vendor management, application, and review of the relocation policy, adapting freedom to operate)
- Act as an SME within CN in support of other functions
Vendor Management - 10%
- Build and maintain strong relationships with vendors
- Collaborate with vendors to ensure proper application of processes and policies
- Collaborate and communicate directly with vendors to understand transferees' needs and provide guidance regarding the organization's relocation programs
- Work closely with vendors to have their issues resolved as early as possible by liaising with appropriate parties at CN
- Support the Manager, Global Mobility in the implementation of new vendors
- Lead initiative related to building process related to payment of invoices with new vendors
Immigration and Cross-Border - 10%
- Work alongside tax and immigration providers for accurate reporting and compliance
- Participates in the cross-border and international tax protection process including the year-end preparation of income tax reports and tax settlements
Tax Reporting and Financial Aspect - 5%
- Prepare necessary documents for the distribution of any move-related funds such as equity advances, allowances, and bonuses
- Ensure year-end process deadlines are met and payroll entries are completed
- Ensure monthly and yearly reconciliations for internationals, cross-border relocations, and intermittent travellers
Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines and handle pressure.
Requirements
Experience
Global Mobility
- Minimum 3 years of relevant work experience in a similar role
- Experience in dealing with international tax matters
Any experience for these above would be considered as an asset
Education/Certification/Designation
- Bachelor's Degree in Human Resources (HR), Business Administration, or equivalent
Competencies
- Applies critical thinking
- Identifies needs and finds solutions to create value for all stakeholders
- Communicates with impact
- Innovates
- Collaborates with others and shares information
- Creates a sense of belonging and inclusion
- Develops self and others
- Provides recognition
Technical Skills/Knowledge
- Knowledge and relevant experience in global mobility programs
- Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Fluently bilingual, both written and verbal (English, French)
- Knowledge of Systems, Applications, and Products (SAP)
Any knowledge for any of the above would be considered as an asset
Organizational Impact
Decision Making & Impacts
The Specialist, Global Mobility contributes to an energetic team to ensure that CN's high potential talent has a smooth relocation experience, which in turn supports the employees' and company's success. As the main point of contact for the relocation vendors and first point of escalation for the transferees, the position makes regular recommendations to the Manager, Global Mobility Relocation and potential amendments to the relocation policy, services, and processes. Moreover, the role approves the non-executive and high-level exceptions to the policy and reviews the vendor invoices.
Level of Interaction/Influence
The Specialist, Global Mobility interacts with individuals internal and external to CN. Within the organization, the incumbent liaises with Payroll, HR, Information and Technology (I&T), and internal clients across the company. Outside of CN, the role communicates with various external relocation vendors.
Employees Supervised/Organizational Structure
The Specialist, Global Mobility reports to the Manager, Global Mobility and has no supervisory responsibility.
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.