Main Responsibilities

Regulatory Requirements and Compliance

• Liaise with Carload and Intermodal departments related to issues with documentation, reporting, holds, and restricted traffic
• Collaborate with CN Dangerous Goods to ensure certifications are complete and waybill data quality
• Work with other railroads to resolve interchange issues related to waybill transmissions, and empties found to be loaded
• Liaise with Customs Ports and government to ensure compliance
• Collaborate with Intermodal and Carload departments, and I&T for waybill, holds, customs issues and requirements
• Perform safety audits and ensure corrective action is taken
• Ensure all programming for Animal and Plant Health Inspection service (APHIS) and Consolidated Omnibus Budget Reconciliation Act (COBRA) fees are logged and promoted within the timeframe given
• Ensure all recertifications are up to date within the team
• Arrange for local vendors when required and ensure they are compliant with CN requirements

People Management

• Conduct daily reviews with the team to address operational, and staffing issues efficiently
• Mentor and develop Assistant Managers

• Build and maintain relationships with the Regulatory teams
• Deliver performance assessments and results to Assistant Managers and collaborate with Senior Managers to craft customized development plans
• Conduct mid-year and year-end performance reviews for Assistant Managers
• Lead or attend weekly team meetings
• Lead monthly Town Hall meetings
• Schedule and lead monthly union meetings with Labour Relations (LR), Human Resources (HR), Local and Regional Union Representatives to mitigate issues brought forward by unionized staff
• Interview new hires and participate with the Assistant Managers to onboard new hires
• Work with facilities to ensure appropriate equipment is in place and maintain a safe office environment

Processes and Procedures

• Manage approvals for access requests promptly
• Control costs of office requirements outside of CN Facilities control
• Ensure invoices are submitted timely and accurately
• Validate APHIS and COBRA charges and prepare invoicing within the time parameters
• Ensure consultant and generic ID reviews are completed promptly
• Ensure all processes and procedures for the group are reviewed and published promptly
• Communicate new procedures with all parties involved prior to implementation
• Review and recommend changes to applicable Tariff items regularly
Working Conditions
The role has standard working conditions in an office environment with a workweek from Monday to Friday. The role requires being available on-call 24/7 to respond to office and operational issues. Due to the nature of the role, the incumbent must be able to meet tight deadlines, and effectively handle pressure and stress. The role requires occasional travel (30%) within North America.

Requirements

Experience

Customs Processes
• Minimum 3 years of experience in North American customs processes and regulations
o Experience leading unionized employees
o Experience in the rail transportation industry
o Experience in electronic data reporting
Any experience for these above would be considered as an asset

Education/Certification/Designation

• High school Diploma or General Educational Development (GED)
• Valid Driver's License
• Bachelor's Degree in Commerce or Business
Any designation for these above would be considered as an asset

Competencies

• Demonstrates active listening
• Collaborates with others and shares information
• Sets direction and inspires others
• Knows the business and stays current on industry needs
• Applies critical thinking
• Develops self and others
• Demonstrates agility and drives change

Technical Skills/Knowledge

• General Microsoft Office knowledge, including Access
• Knowledge of Canadian and the United States (U.S.) customs, transportation and dangerous goods regulations
• Strong knowledge of collective agreements
• Knowledge of Service Reliability System (SRS)
Any knowledge for any of the above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.