The incumbent will be the primary technical subject expert to support accurate troubleshooting, guidance and expertise. The Locomotive Field Technician will work jointly with shop leadership by providing guidance on repairing locomotives and the decision-making process for shop releases based on safety, quality and reliability. This includes reviewing all inbound locomotives planned for shopping events and identifying whether those locomotives should continue operating without coming into a shop.
The incumbent will be responsible for driving key metrics, such as, but not limited to, better mean time to failure, repair plans for repeat failure locomotives as well as assisting with diagnosis for locomotive components and onboard technology.

Main Responsibilities

Provide Operational Support for Locomotive Shops

• Identify and correct locomotive reliability issues through data analysis and troubleshooting, focusing on issues that hourly technicians are struggling to complete
• Establish system maintenance policies and procedures that improve reliability and availability
• Provide technical support for the locomotive shop personnel during all shifts as required
• Perform quality inspections of the work performed by hourly employees to ensure it meets all CN and regulatory standards
• Develop and issue instructions on modification programs to improve performance
• Perform investigations of locomotives and train failures as well as delays to determine root causes and recommend solutions to reduce locomotive dwell
• Coach employees on how to install, maintain, and troubleshoot mechanical, electrical and onboard technology systems on locomotives
• Act as the main mechanical technical resource for the locomotive shops covering mechanical, electrical and onboard technology
• Be proficient on Transport Canada and FRA equipment regulations
• Interact with various suppliers and original equipment manufacturers (OEM) on product specifications, product changes, technical issues, warranties and modification programs
• Act as CN Motive Power Liaison on component teardowns

Onboard Technology Support

• Provide technical support for all locomotive onboard technology repairs and/or issues
• Coach hourly installers during onboard technology pilot/prototype installations
• Guide hourly employees on how to install, maintain and troubleshoot onboard technologies including Positive Train Control
• Perform lab integration end to end testing (LIFE), field integration testing (FT), field qualification testing (FTQ) in both lab and field environment
• Own mean time to failure for scheduled and unscheduled work, and support shop operations to reduce potential misses on root causes for loco failures

Improve Locomotive Fleet Performance

• Perform root cause analysis for major delay events
• Develop proper work scopes to repair components that cause repeat issues for same or different symptoms, and work with OEM's to support the shops
• Own mean time to failure for scheduled and unscheduled work, and support shop operations to reduce potential misses on root causes for loco failures
• Perform triage process for inbound line up to reduce dwell for both scheduled and unscheduled work by using remote diagnostic tools such as Wi-tronix, EOA and Uptime
• Deploy to other shop locations and regions (on call) as directed to help troubleshoot and reduce dwell
• Conduct supplier and OEM audits
• Perform train ride audits to monitor and improve performance of locomotives

Working Conditions

Must be available to travel to locations needing assistance. This will be one of the critical duties, especially during periods of unacceptable operational fluidity (13% defective), for teardowns, overload assistance, training or coaching. Weekend, afternoon and/or night shifts are all possible.

Requirements

Experience

Railway operations
• Minimum 2 years of railway operations experience, and/or working with heavy rail equipment
o Experience with Wabtec I-ETMS
o Experience with locomotive electrical systems and/or industrial automation equipment
o Experience with networks, radio communication and cellular communications
o Experience developing modifications to locomotive electrical, pneumatic, and electrical systems and producing comprehensive instructions

Education/Certification/Designation

• High School Diploma or General Educational Development (GED)
• Post-secondary education in Computer Science, Electrical Engineering degree, Mechanical or Electronics Technician diploma
• Valid Driver's Licence
• Valid passport and ability to legally enter US and Canada
Any designation for these above would be considered as an asset

General Skills and Competencies

• Follows safety procedures, information security instructions and ESC principles to lead by example
• Project and time management
• Collaboration (ONE TEAM): build and maintains an internal network to support a better overall work experience
• Make informed and timely decisions to succeed
• Apply analytical thinking to make recommendations that pursue sustainable performance
• Must demonstrate logistical thinking, critical thinking and multitasking

Technical Skills/Knowledge

• Strong knowledge of computer systems, both mainframe and PC
• Extensive knowledge of locomotive trucks and their components as demonstrated by prior employment position/roles/training
• Demonstrable knowledge on locomotive air brake and mechanical systems
• Strong computer skills and an understanding of SAP, the Microsoft Suite (including Office, Word, Excel and PowerPoint) and UNIX operating systems
• Ability to perform analysis on logs from various sub systems such as: I-ETMS, Locotrol, LCS/RCL, CCA/SDIS, FIRE/EM2000, and correlating to event recorder and PTC logs when performing root cause analysis
• Provide expertise on locomotive mechanical, electrical and technology systems
• Basic understanding on locomotive operating systems, i.e. OEM EMD and GE Control Systems, both 26L, and EAB type airbrake systems, Locotrol, Trip Optimizer, etc.
• Basic programming skills using Python, SQL, Java, PHP, C++ and HTML

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.