Canadian National Railway Company (CN) is looking for a highly motivated person to fulfill a full-time (40h/week) Intern, Service Performance Operations position in Montreal, QC from May - Aug 2025.
Job Summary
The Intern, Service Performance Operations is responsible for familiarizing themselves with Information and Technology (I&T) Processes (e.g., incident, problem, change, knowledge), Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The incumbent has the opportunity to meet with several teams and service offering managers to understand their various needs and work on enhancing existing dashboard or creating new ones along with understanding the data structure in Service Now Configuration Management Database (CMDB) and working on various data cleanup and rationalization activities.
Major Responsibilities
• Meet with various operations teams to identify requirements related to service and process performance
• Propose improvements in existing processes based on feedback
• Enhance existing dashboards in Service Now or Power BI and create new ones if required
• Meet with various teams to understand CMDB data structure of their services
• Implement CMDB data mapping and cleanup activities (e.g., build, test and deploy)
Requirements
• Interest in process management and data
• Strong interpersonal skills, excellent written and verbal communication
• Strong analytical skills
• Knowledge of Power BI
• Knowledge of Service Now Platform

Education
• Currently completing a Bachelor's Degree or Diploma in Information and Technology
*Any experience/education/skills/knowledge for these above would be considered as an asset

About CN

CN is a premium railroad that sustainably generates value for ourcustomers, shareholders, employees, and stakeholders with an unwaveringcommitment to safety and service. Essential to the economy, to the customers,and to the communities it serves, CN safely transports more than 300 milliontons of natural resources, manufactured products, and finished goods throughoutNorth America every year. CN's network connects Canada's Eastern and Westerncoasts with the U.S. South through an 18,800-mile rail network. CN and itsaffiliates have been contributing to community prosperity and sustainable tradesince 1919. CN powers the North American economy and is committed to programssupporting social responsibility and environmental stewardship.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.