At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!..
Job Summary
The Expert, Product Manager - Customer Solutions is responsible for working with cross-functional teams to design, build and roll-out customer-facing products. The role works closely with business partners, Engineering and other team members to plan and execute the product strategy as well as owns product roadmaps, working closely with the Business and Information and Technology (I&T) stakeholders to operationalize these roadmaps for initial development and evolution of the product. The incumbent supports the full lifecycle of the product and as such seeks regular customer feedback related to the product to understand and improve customer satisfaction. The role ensures the product and related enhancements meet business needs based on market trends and CN objectives.
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Main Responsibilities
Business Partnering
- Create trusted relationships between the Business and I&T organization, ensuring that there is a clear communication channel between the two and that product expectations on either side are aligned
- Work with the Business to gather and develop a pipeline of product opportunities and innovative ideas
- Translate business' needs into features through a formal product roadmap
- Work in close collaboration with the product owners in the Business and I&T delivery teams to operationalize the development and evolution roadmaps of the product
- Maintain intake of projects and enhancements
- Shape business cases and promote Business sponsorship
- Support the annual budget planning exercise led by Finance
- Provide business leaders with insight into innovative technologies that can disrupt or enhance business models and capabilities
- Work with Architecture and Delivery Managers to ensure the clarity and accuracy of the product requirements
Evolving Product Management Discipline
- Prioritize product development activities to ensure alignment to both the business and technology strategies
- Facilitate the definition and tracking of key metrics related to the product (e.g., performance, financials)
- Collaborate and coordinate with other Product Managers and stakeholders to avoid duplication and handle dependencies
- Coordinate with other stakeholders (e.g., Procurement, Security, Architects, Innovation), as required
- Participate actively in industry, railroads committees to align product evolution and drive CN's agenda
- Engage with vendors to understand and influence their product evolution based on CN's strategic needs
- Ensure agile teams deliver product features based on requirements and release scope
Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires occasional business travel (up to 20%) in accordance with CN policy for meetings within Canada and the United States (U.S.). Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.
Requirements
Experience
Product Management
- Between 10 to 15 years overall work experience
- Minimum 5 years of experience in product management or related role
- Experience in engaging senior leaders and other stakeholders to support business decisions
- Experience in shaping, building, scaling and sustaining products
- Experience in diverse roles and increasing responsibilities across Business and I&T
- Experience in requirements analysis
- Experience in Product design
- Experience in transportation and logistics companies
Any experience for these above would be considered as an asset
Education/Certification/Designation
- Bachelor's Degree in Computer Science, Information Technology, Engineering or Business Administration or equivalent degree and experience
- Master's Degree in Engineering or Administration would be an asset
*Any designation for these above would be considered as an asset
Competencies
- Demonstrates agility and drives change
- Knows the business and stays current on industry needs
- Collaborates with others and shares information
- Communicates with impact
- Sets direction and inspires others
- Identifies needs and finds solutions to create value for all stakeholders
Technical Skills/Knowledge
- In-depth knowledge of the Product Management discipline
- Familiarity with the principles of Design Thinking as well as Lean and Agile software delivery
- Knowledge of process improvement best practices
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.