At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The role of the Expert in organizational Change Management (OCM) is a pivotal one within the CISO (Chief Information Security Officer) Organization. This position is responsible for planning, developing, and executing change management activities tailored to the unique needs of the CISO Organization. The OCM expert collaborates closely with CISO units and stakeholders within CN to ensure the seamless integration of people, processes, and technology changes.
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Main Responsibilities
Change Management and Stakeholder Engagement
• Design and deliver change management strategies and plans to support end users adopting new ways of working
• Engage stakeholders at all levels of the organization (e.g., Executive, I&T, end users within management and unionized groups)
• Identify stakeholders and conduct impact assessments
• Contribute to the continuous refinement of the adoption strategy and plan, in line with identified adoption risks
• Create risk mitigation tactics to minimize resistance
• Design and lead change network groups (e.g., Change Champions and Super Users) to support end users adopt new ways of working in their business units
• Liaise with other key groups at CN and externally
• Identify and assess people risks, end-user readiness and user adoption
• Propose change management mitigation tactics to support end users based on readiness and adoption results
Training and Performance Support
• Collaborate with the Delivery Project team and Subject Matter Experts (SMEs) to conduct training needs assessment, train the trainer, and end-user training plan
• Support the development of relevant training material for impacted stakeholders (e.g., job aids, presentations, system simulations)
• Ensure that all communication and engagement activities align with the training strategy and plan
Communications
• Develop and execute strategic communication plans to support end users
• Draft communications and oversee review cycles and approvals
• Distribute communications to internal audiences.
Requirements
Experience
Change Management
• Minimum 15 years of experience working with upper management and leading change management activities within a complex project or program
o Experience in delivering large-scale technology implementations and working with Operations in a unionized environment
o Experience working effectively across divisional lines in a complex multi-site organization
Any experience for these above would be considered as an asset
Education/Certification/Designation
• Bachelor's Degree in Organizational Behaviour, Management, Human Resources (HR) or similar field
• Change Management Certification (PROSCI)
Any designation for these above would be considered as an asset
Competencies
• Demonstrates agility and drives change
• Knows the business and stays current on industry needs
• Sets direction and inspires others
• Communicates with impact
• Delegates and empowers others to create accountability
• Collaborates with others and shares information
• Demonstrates active listening
• Solves problems to create value
Technical Skills/Knowledge
• Advance proficiency in Microsoft Office (PowerPoint, Excel, Access, etc.)
• Fluently bilingual both written and verbal (English, French)
• Solid understanding of the logistics and transportation industry
*Any knowledge for any of the above would be considered as an asset
This position is posted as a grade LEVEL 7. For internal candidates, note that the grade level of the position may adjust based on the employee's experience.
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.