Main Responsibilities

• Conduct change impact assessments and stakeholder analysis for various change initiatives and projects
• Support to develop and execute change management plans, including communication, training and sustainment activities.
• Support the design and delivery of training programs, including instructor-led, e-learning, and blended learning solutions, using adult learning principles and best practices
• Coordinate and manage training logistics, such as scheduling, registration, and evaluation
• Develop training materials and resources for support such as job aids, quick reference guides, presentations and videos
• Ensure training materials are available (in English and French) for end users in Sharepoint, Learning Management System and in SAP Enable Now for Train the Trainer and End User Training.
• Support to monitor and evaluate the outcomes and benefits of change and training interventions, using qualitative and quantitative methods
• Draft communications, follow review cycles and approvals as well as ensure communication and training plans are up to date
• Provide feedback and recommendations on change and training effectiveness and opportunities for improvement
• Build and maintain positive relationships with internal and external partners and vendors
• Stay abreast of current trends and developments in organizational change management and training
• Collaborate with the Learning and Development Specialist and the Change management team to find improvement opportunities and provide recommendations

Requirements

• Collaborates with others and shares information
• Demonstrates agility and drives change
• Applies critical thinking
• Capacity to summarize data and visualize it in easy-to-understand formats
• Proficient in the Microsoft Office
• Identifies needs and finds solutions to create value for all stakeholders
• Is open to coaching and integrates learning and feedback
• Takes ownership of completing assigned tasks
• Shows curiosity and awareness of CN and how it succeeds
• Fluently bilingual, both written and verbal (English, French)

Education

• Bachelor's degree in organizational development, human resources, education, or related field.
• Experience in organizational change management or training will be an asset.
• Excellent communication, presentation, and facilitation skills
• Strong, planning, and organizational skills
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Proficient in Microsoft Office, SharePoint, e-learning authoring, and communication tools (e.g., Articulate 360, Adobe Captivate, SAP Enable Now, LMS Cornerstone, etc.)
• Demonstrated commitment to continuous learning and professional development.

Any experience/education/skills/knowledge for these above would be considered as an asset

This position is posted as a grade 11. For internal candidates, note that the grade level of the position may adjust based on the employee's experience.

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

For internal candidates, note that the grade level of the position will depend on the employee's experience.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.