At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The Assistant Terminal Manager, Autoramp is responsible for overseeing the day-to-day operation of clerical duties and ground operations. Reporting to the Terminal Manager, Autoramp, the position is accountable for ensuring safe working procedures are in place, up to date, and complied with and sound processes are in place to support a safe and efficient operation. Moreover, the role ensures employees are led fairly and that collective agreements are respected.
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Main Responsibilities
Operating Efficiency and Customer Service
• Collaborate with Field Supervisors and Transportation on train Estimated Time of Arrivals (ETAs) and plan placements ensuring efficiencies for the terminal
• Collaborate with Field Supervisors to plan workload based on inbound pipeline maximizing daily resources across all shifts ensuring consistent terminal fluidity
• Ensure customer emails are processed in a timely fashion, handled professionally and correctly
• Handle and maintain staff schedules, maximizing resources based on marketing forecasts
• Handle terminal fluidity through communication with sales, customers, and haul away carriers
Safety
• Train and coach employees and supervisors on safe work procedures
• Investigate and report on all incidents, accidents, and injuries
• Respond to Health and Safety committee concerns and complaints ensuring all issues brought forward to management are addressed
• Communicate changes to work procedures
Cost Control
• Balance daily operating decisions to maximize most cost-effective solutions
• Reduce the number of times we touch a vehicle maximizing cost per unit and reducing risk of damage and incidents
• Provide recommended solutions that will improve the overall operating costs in the terminal
• Validate and reconcile all accounts payable and receivable
• Implement procedures that reduce risk of erroneous invoicing and payments
• Actively monitor costs and identify areas needing improvement
People Management
• Handle employees within the bounds of the collective agreement, under the guidance of CN's leadership values and competencies
• Communicate goals and policies to create a clear understanding of direction and expectations
• Handle accurate time reporting, vacation schedule, job postings, for management and unionized employees
• Monitor, report, and investigate attendance issues
• Investigate and document poor performance
• Participate actively in the Labour Relations (LR) committee
Working Conditions
The role is performed in a combination of office and outdoor environments with various environmental and weather conditions with varying shift work including days, nights, and weekends. The role is required to be on-call 24/7 to respond to critical incidents. Due to the nature of the role, the incumbent must be able to work autonomously, meet tight deadlines, handle pressure, and stress.
Requirements
Experience
Management
• Between 3 to 5 years of experience in a supervisory role in a unionized environment
o Experience working in an operations-based environment
Education/Certification/Designation
• Post-Secondary Degree in Operations or Business
• Valid Driver's License
• Emergency response first aid and CPR certified
Any designation for these above would be considered as an asset
Competencies
• Applies critical thinking
• Knows the business and stays current on industry needs
• Demonstrates agility and drives change
• Collaborates with others and shares information
• Communicates with impact
• Sets direction and inspires others
• Identifies needs and finds solutions to create value for all stakeholders
• Leads by example for the safety and security of all
Technical Skills/Knowledge
• Comprehensive knowledge of safe rail and work practices
• Good computer skills including knowledge of Microsoft Office (Excel, Word), Service Reliability Systems (SRS), and Systems, Applications, and Products (SAP)
• Knowledge of business and management principles involved in strategic planning, resource allocation, and process management
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.