At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The Assistant Manager, E-Business Transactions and Customs Operations (ETCO) is responsible for ensuring that all transactional and customs-related issues are resolved in order for CN to maintain operational fluidity. The position leads and coaches a team of unionized employees, including carrying out daily scheduling and troubleshooting. Furthermore, the role ensures that all regulatory customs changes are properly planned for, tested internally and externally, and implemented with both customs authorities and CN. The incumbent oversees process, procedures and escalation for Holds and Overloads, and waybill.
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Main Responsibilities
People Management
• Carry out weekly scheduling for all unionized team members including assigning daily workload
• Communicate employee scheduling information to Payroll on a daily basis
• Troubleshoot unionized employee issues regularly
• Handle Step 1 grievances including carrying out investigations
• Coach and counsel unionized employees and carry out informal performance management
• Lead daily team meetings
• Train and onboard unionized employees
Regulatory Requirements and Compliance
• Collaborate with Information and Technology (I&T) to ensure that all regulatory and compliance changes such as Transport Canada, the United States (US) Department of Transport, Canada and US customs are properly implemented across the organization
• Ensure processes, programming, and communication are in place prior to implementation enforcement of new regulations
• Oversee implementation of changes to customers and within CN via published bulletins and job aids
• Handle all US and Canadian customs penalties, including investigating, disputing, submitting for payment, and providing follow-up coaching to appropriate CN departments
• Liaise with US and Canadian customs officials on all border and in-land issues
• Participate in industry committees
Processes and Procedures
• Receive requests from individuals across CN, including Senior Leaders, Account Manager for new procedures or processes
• Meet with appropriate individuals within and outside CN to gain a better understanding of new required procedures or processes
• Act as Subject Matter Expert to brainstorm and develop new procedures or processes
• Initiate efficiencies and establish best practices
• Ensure that new procedures or processes are implemented appropriately, including creating, drafting, communicating and monitoring accordingly
Planning
• Prioritize daily, weekly and annual action items
• Establish and monitor workload and people measurements, including Key Performance Indicators
• Carry out staff and resources planning including training, qualification, and succession planning
Working Conditions
The role has standard working conditions in an office environment with a workweek from Monday to Friday. The role requires being available on-call 24/7 to respond to operational issues and work a scheduled weekly on-call rotation. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress. The role requires minimal travel (20%) within North America.
Requirements
Experience
Customs Processes
• Minimum 3 years of experience in North American customs processes
o Experience leading unionized employees
o Experience in the rail transportation industry
Any experience for these above would be considered as an asset
Education/Certification/Designation
• Bachelor's Degree in a related field
Competencies
• Demonstrates active listening
• Collaborates with others and shares information
• Sets direction and inspires others
• Knows the business and stays current on industry needs
• Applies critical thinking
• Develops self and others
• Demonstrates agility and drives change
• Fluently bilingual both written and verbal (English, French)
Any skills/attributes for these above would be considered as an asset
Technical Skills/Knowledge
• General Microsoft suite computer skills, including MS Access
• Knowledge of Structured Query Language (SQL) and Database applications
• Knowledge of Canadian and US transportation regulations
• Knowledge of dangerous goods and customs regulations
• Time management
• Knowledge of Service Reliability System (SRS)
• SRS waybill and customs knowledge
• eBusiness and Web Based Training (WEB) application knowledge
• Knowledge of Electronic Data Interchange (EDI) message sets and WebMethods
Any knowledge for any of the above would be considered as an asset
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.