Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The City Council of Philadelphia is the legislative body of our municipal government, comprised of seventeen dedicated members—ten by district and seven city-wide. Councilmember Anthony Phillips proudly represents the 9th District, which includes Burholme, East Oak Lane, Fern Rock, Lawncrest, Logan, Melrose Park Garden, Mt. Airy, Olney, Oxford Circle, Summerdale, and West Oak Lane.

Elected to fill the vacancy left by Mayor Parker, Councilmember Phillips was re-elected in 2023 for his first full term. Recognized by the Philadelphia Inquirer as an engaged and effective leader, Councilmember Phillips has successfully championed key legislation, including traffic calming measures near schools, regulations against illegal truck parking, and initiatives to shut down nuisance businesses.

The Office of Councilmember Phillips is committed to fostering transformative change in our communities and ensuring that city resources reach neighbors where they are. We focus on education, quality of life, youth programs, public safety, and neighborhood revitalization. With a background in education and non-profit leadership, Councilmember Phillips passionately champions the voices of all generations, especially young people, serving as the Chair of the Committees on Children and Youth and Parks, Recreation, and Cultural Affairs. His dedication ensures that every neighbor has the opportunity to thrive and enjoy enriching experiences.

Job Description

The Neighbor Services Advocate plays a vital role in supporting residents of the 9th Council District. Key responsibilities include:

• Working directly with neighbors to resolve issues with city, state, or other entities promptly.
• Monitoring community concerns and complaint trends.
• Keeping colleagues updated on citizen inquiries and their resolutions.
• Recording all neighbor inquiries in an online tracking system and maintaining case updates.
• Assisting in the planning and facilitation of community events.
• Organizing and attending meetings with neighborhood associations and community groups.
• Setting up satellite or pop-up service locations to engage with residents.
• Walking through neighborhoods to connect with community members and gather feedback.
• Working evenings and weekends as needed.
• Maintaining positive relationships with the Councilmember, staff, and residents.
• Greeting neighbors, listening to their needs, and providing accurate information and forms.
• Assisting in updating service practices, procedures, and contact databases.
• Ensuring City Hall and District offices have current resources from local, state, and federal agencies.
• Performing other duties as assigned.

Competencies, Knowledge, Skills, and Abilities

·  Organizational Skills: Effectively manage multiple projects and tasks, be efficient and accurate, be punctual, accountable, a collaborator, self-starter, and adept at changing priorities and needs.

·  Warm Greetings: Create a welcoming environment by greeting neighbors with kindness and respect.

·  Active Listening: Engage with community members to understand their needs and concerns thoroughly.

·  Multitasking: Handle various inquiries simultaneously while ensuring timely follow-up and resolution.

·  Community Engagement: Build strong relationships with residents and local organizations to foster collaboration.

Qualifications

• At least two years of experience in city service, customer service, or a related field.
• High school diploma or GED.
• Excellent verbal and written communication skills
• Proficiency in Spanish to effectively communicate with Spanish-speaking neighbors and address their needs.
• Ability to walk through neighborhoods and engage with residents.

Additional Information

TO APPLY: Interested candidates must submit a writing sample, references, and a resume.

Salary Range: $40,000 - $45,000 

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx