Director of Training

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The mission of the Office of Homeless Services (OHS) is to make homelessness rare, brief and nonrecurring. OHS works collaboratively with a broad-based network of public and private providers focused on utilizing practices that are informed by data, honor the different perspectives of all stakeholders, and are trauma informed. OHS works to maximize resources while monitoring emerging trends, tracking progress and shifting priorities as needed. OHS is the Collaborative Applicant for the Philadelphia Continuum of Care, and is located within the Health and Human Services Cabinet, which includes the Departments of Behavioral Health and Intellectual disAbility Services (DBHIDS), Human Services (DHS), Mayor’s Office of Community Empowerment and Opportunity, and Public Health (DPH). OHS is the lead agency in Philadelphia for the Continuum of Care and the lead for the US Department of Housing and Urban Development (HUD) mandated Homeless Management Information System (HMIS). Through the HMIS, data on homelessness is collected and reported including counts, use of services and effectiveness of local homeless assistance. The HMIS also enables OHS to participate more fully with other City of Philadelphia Health and Human Services departments to identify areas where we can collectively improve coordinating efforts to better help our most vulnerable citizens. This employee will report to the Deputy Director of Planning, Policy and Performance Management (P3)

Job Description

Position Summary

The purpose of The Director of Training is to develop and implement a robust training and technical assistance training curriculum for the Office of Homeless Services (OHS) that equips providers and staff to effectively deliver the best services possible to participants.

The Director of Training will lead the development and implementation of the Office of Homeless Services training curriculum, provide guidance and assistance to service providers and OHS staff in meeting HUD priorities, department mission, CoC and ESG regulations.

Spearheading OHS’s objective to establish a learning culture for its staff and provider network, the Director will ensure development of training goals and objectives, collaborate with the Training Team on content design, obtain feedback from participants and providers, track trainings, review and set schedules and TA hours, facilitate trainings, and manage and develop staff.

Much of the Director’s activities will encompass learning and insight into the development, integration and teaching of the HMIS software in tandem with the HMIS Training Supervisor. In addition, the Director is responsible for collaboration and development of the Division’s Planning, Policy and Performance Management CORE training program, centered around Coordinated entry (CEA-BHRS), housing first, domestic violence, LGBTQ inclusivity, person centered, de-escalation techniques, motivational interviewing

Additionally, the Director will develop relationships with providers, community partners and organizations to determine future training needs and assist in linking the correlation of training to performance improvement.

Essential Functions

Responsibilities:

⮚ Oversee the development and implementation of the OHS training plan

⮚ Lead day-to-day operational aspects of the Training Unit’s project and scope including:

Logistics and plan for execution of training priorities and technical assistance.
Securing external training experts to contribute to the learning culture and training objectives.
Designing the CORE competencies including, but not limited to: Coordinated entry (CEA-BHRS), housing first, domestic violence, LGBTQ inclusivity, person centered, deescalation techniques, motivational interviewing.
Overseeing the development and execution of the HMIS training plan in conjunction with the HMIS Training Supervisor.

⮚ Oversee the development of electronic learning (e-learning) courses that are complete, current and accessible for the provider network

⮚ Lead training needs assessment and development of program training and technical assistance plan according to the implementation of policies and procedures, data quality, and training aspects of the OHS strategic plan.

⮚ Communicate and work effectively with all levels internally and with external departments, agencies, and the public to establish, build and strengthen relationships to ensure a learning culture.

⮚ Collaborate with the Performance Management unit to identify gaps in knowledge or application of consistent practices across HMIS end users and develop appropriate training and learning opportunities to increase capacity and core competencies of HMIS end users.

⮚ Be current on HUD policy priorities, and HMIS data elements, definitions, privacy policies and practices to ensure staff and the provider network are implementing learning objectives based on HUD and local priorities.

⮚ Ensure accurate documentation of training provided, assistance provided, evaluation of the staff who offered the training, and make recommendations for further training needs.

⮚ Recruit, train & supervise training staff on development & execution of training goals and adherence to expectations.

⮚ Facilitate monthly unit meetings and participate in division meetings

⮚ Disseminate all necessary information by providing annual and on-going training to the CoC through a variety of modalities.

⮚ Serve as primary business contact and accountable individual for use and management of Learning Management System (LMS) and e-learning authoring software

⮚ Perform additional duties as needed.

Competencies, Knowledge, Skills and Abilities

● Knowledge of and experience with educating adult learners

● Knowledge of marginalized groups, vulnerable groups, youth, and homeless populations

● Knowledge of and experience with implementing trauma-informed practices on a systemslevel, organizational-level, and/or programmatic-level.

● Experience designing training content and evaluations.

● Strong public speaking and organizational skills.

● Superior verbal and written communication skills to effectively communicate ideas and information to service providers with diverse specialties, including creation and delivery of training, presentations, and written reports.

● Ability to lead effectively within changing and competing priorities.

● Ability to plan effectively for and manage change by shifting priorities and adapting to changes to meet organizational and program requirements.

● Exceptional ability to participate in and develop teams.

● Well-developed planning, analytical, negotiation, and problem-solving skills to resolve complex and diverse issues.

● Proficiency in computer applications, including Microsoft Office (Word, Excel, Access, and Outlook) and preferably, Homeless Management Information Systems (HMIS).

● Ability to work under deadlines including beyond regular work schedule as needed.

● Ability to respond under pressure in a busy environment.

Qualifications

Completion of a bachelor’s degree program at an accredited college or university in instructional design, education, education administration, social work, urban education, computer science, or a related field. Master’s degree preferred.

● Five to seven years of adult learner teaching experience, developing content and implementing education and training related to the organizations’ mission.

● Demonstrated strong project management skills, including managing timelines, learning plans, and deliverable content. experience in staff development.

● Experience designing and preparing presentations and written materials for a variety of stakeholders

● Proven experience in developing curriculum for innovative programming

● Strong facilitation, organizational, interpersonal and group leadership skills

● Experience working in a leadership capacity with diverse groups.

● Three (3) years of experience working with concepts, philosophies, and program models that address homelessness and/or marginalized groups.

● Three (3) years of experience with coordinating training and or/employee development programs preferred

OR

Any equivalent combination of education and experience determined to be acceptable by the Office of Homeless Services.

Additional Information

TO APPLY: Interested candidates must submit a cover letter, resume, and references.

Salary Range: $70,000 - $90,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx