Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The core mission of OCF is to ensure that children are safe, families are strong, and communities have access to supported schools, parks, and libraries.

The OCF Division of Performance Management and Technology supports the core mission of OCF in the following ways:

• Strengthening how OCF utilizes data to make informed decisions about the children and families we serve;
• Evaluating service quality and consistency across the array of OCF programs, identifying needed improvements, and tracking these improvements over time; 
• Building a world class data infrastructure aligned with the evolving needs of OCF programming and the workforce that delivers the services.
• Developing integrated information systems so that practitioners can easily access and utilize quality and accurate data in their day-to-day decisions.

Job Description

The Director of Performance Management leads the design, management, and implementation of performance management efforts across the large portfolio of programs managed by the Office of Children and Families. The Director role is focused in two major areas: performance management and continuous improvement. The Director supervises an interdisciplinary team of data analysts and specialists that have content expertise in human services.  The Director builds and cultivates partnerships with internal and external stakeholders to use performance management practices to make data-informed program and process improvements, spend resources wisely, and ultimately deliver better services for Philadelphia children and families.  In addition to the duties noted above, the Director will provide leadership to all performance management internal and external processes and reports, the development and implementation of the evaluation of OCF intermediary contracts, child fatality and near fatality reviews and related national level work, lead the annual Needs Based Budget efforts required of PMT, support efforts to understand and eliminate disproportionality in child welfare, promote the inclusion of youth and family voices in quality improvement efforts, and ensure OCF programs and resources are serving our Philadelphia children and families in most need of support. 

Essential Functions

• Lead and supervise team of managers and analysts. Provide team oversight, guidance, and coaching to enable project leaders and teams to achieve project outcomes.
• Establish and lead a collaborative environment for the performance management teams, where knowledge is shared across disciplines on a regular basis to advance initiatives and projects.
• Develop, clarify, assign, and oversee the design of project scopes, definition of deliverables, and the achievement of targeted outcomes and timelines. 
• Ensure project requirements are achieved in a timely fashion and within budget guidelines.
• Convene and engage the performance management teams on a regular basis to build collaborative relationships among project team members. 
• Develop, refine, test, and implement tools to manage performance management assignments to team members, ensure transparency of assignments and knowledge sharing among team members, and track the timely progress and completion of projects. 
• Work closely across the Division of Performance Management Technology (PMT) to ensure the alignment of technology, evaluation, data analytic and research projects with the performance management needs of the Office of Children and Families.  
• Work closely with the PMT implementation science team to carry out larger scale research and evaluation projects that support our performance management strategies. 
• Support partnerships to inform strategies to eliminate racial disparities and disproportionality in out of home placements in Philadelphia and reduce the overall entry rate of children into the child welfare system. 
• Lead the development and implementation of the evaluation of OCF intermediary contracts.
• Lead the annual Needs Based Budget process on behalf of PMT. 
• Support the design of new methods and data collection tools to meaningfully include the voice of youth and families in informing quality improvement efforts. 
• Work with internal and external partners to continue to align performance management practices with industry standards. 
• Represent OCF performance management in internal and external meetings with key partners.
• Prepare reports, status summaries, and presentations for senior leadership.
• Communicate (verbally and in writing) effectively with stakeholders and senior agency leadership about projects. 
• Plan, organize and direct the work activities of City staff, contracted staff, consultants, and other personnel assigned to the team.  
• Establish and maintain collaborative and effective working relationships with leadership, peers, supervisees, colleagues, and partners. 
• Lead additional projects as assigned. 

Competencies, Knowledge, Skills and Abilities

• Demonstrate effective oversight of multiple performance management projects.
• Demonstrate effective supervision and management of teams with diverse skill sets, including establishing collaborative team structure and mechanisms, conflict/issue resolution, the ability to direct multi-disciplinary projects, and the ability to ensure a successful project lifecycle.
• Demonstrate knowledge of and experience in child welfare operations, policy and practice. 
• Communicate (verbally and in writing) effectively with stakeholders participating in this project.
• Demonstrate analytical and presentation skills, strategic thinking, and high professional ethics.
• Establish and maintain effective working relationships with supervisor, leadership, associates, outside consultants and vendors.
• Demonstrate knowledge of and experience with mixed methods design and data analyses. 
• Demonstrate experience with leading multiple, simultaneous projects and with delivering such projects by the agreed deadline. 

Qualifications

• Completion of a Master’s degree program in Social Science, Data Science, Public Policy, or a related field.
• Minimum of 3-5 years of child welfare operations experience 
• Minimum of 3-5 years of project supervision experience. 
• Experience with short and long-term performance management projects and the delivery of products for practitioner audiences. 

OR

• Any equivalent combination of education and experience determined to be acceptable by the Division of Performance Management and Technology.
   

Additional Information

Salary Range: $110,000 - $118,000

Important: To apply, candidates must provide a cover letter and resume.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.