About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 6000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.
Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's leading cancer centers that develops and institutes standards of care for cancer treatment.
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Position Summary
The Coordinator provides assistance with the administration, coordination, implementation, and ongoing evaluation of all phases of the following programs but not limited to the Division of Clinical Social Work, Interpreter Services Program, Immediate Needs Transportation, and The Department of Supportive Care Medicine and the Sheri & Les Biller Patient and Family Resource Center (BRC/DCSM). The Coordinator collaborates with the Directors in managing, coordinating, and facilitating the activities of the programs. Responsibilities include assisting with the tracking of the programs and projects within the institution. Performs a variety of professional and analysis functions in support of the day-to-day operations of the programs. Other responsibilities include performing clerical duties of high scope and complexity requiring strong knowledge and the highest level of expertise in office operations and clerical problems.
Key Responsibilities include:
- The Coordinator has a key role in assisting with the day-to-day operations of the City of Hope Interpreter Services Program and is under the supervision of the Director of Clinical Social Work and the Interpreter Program Coordinator. Duties include tracking LEP (Limited English Proficient) patients, taking requests, and scheduling interpreters to assist LEP patients throughout the hospital where requested.
- The Coordinator has a key role in coordinating three transportation programs that assist City of Hope patients and family members.
- The Coordinator is responsible for daily operation of the Immediate Needs Program, which is sponsored by the County of Los Angeles. The Coordinator ensures patient's needs are met in critical situations by providing vouchers for transportation services. The Coordinator also attends meetings with patient groups to understand their needs.
- Back up resource for ERP and assists with implementing contracts into Meditract.
- Performs clerical duties of high scope and complexity requiring strong knowledge and the highest level of expertise in office operations and clerical problems. Provides general clerical services that are accurate, reliable, courteous, and timely.
- Triages many variable, unpredictable, sensitive situations, such as telephone calls and walk-ins in a timely, calm, and professional manner to the appropriate higher level staff.
- Quarterly reviews Accreditation Manager Plus (AMP) to ensure required metrics are up-to-date.
- Prepares reports in compliance with state and Joint Commission.
- Analyzes, creates, and maintains databases to house the different data that is collected as needed.
Minimum Education:
- Bachelor's Degree.
- 2+ years of experience may substitute for minimum education requirements.
- One or more years of experience with coordination of programs.
- Prior experience consistent with duties.
- BA/BS degree.
- Experience in hospital or research environment.
- Administrative experience at Senior Secretary level or higher.
- Spanish Bilingual, preferred.
- Full Time
- To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021. Compliance is a condition of employment.
- Posting Date: Nov 30, 2021
- Job Field: Allied Health
- Employee Status: Regular
- Shift: Day Job