BUSINESS ANALYST SENIOR - CARD INITIATIVES
WHAT IS THE OPPORTUNITY?
The Business Analyst Senior - Card Initiatives will support multiple projects/functional areas to drive business performance management, growth/strategy, process improvement, cost reduction, technology implementation and business transformation. Serves as the Card Operations & Services liaison with the T&I Project Management Office, Enterprise PMOs, MPAD Product and various key business partners. Responsible for identifying project KPI's and maintaining department metrics to inform performance. Drives the implementation of various initiatives to support growth.
Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
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What you will do
- Leads concurrent projects, delivering implementations, and serves as the leader who maintains focus on the card business transformation strategy and project plan
- Owns oversight of day-to-day project management and ensures the timely completion of project
- Manages, maintains and modifies, as needed, business project timelines, project plans, budgets and staff.
- Proactively recognizes, plans and acts on the need for improvement to help groups overcome resistance to change, by developing and maintaining a Communication and Training Plan with key business stakeholders
- Leads status meetings with core team and Key Stakeholders, effectively communicating project goals, objectives, vision and values.
- Tracks and escalates issues and risks, ensuring full mitigation and resolution, drive transformational change holistically and work on a variety of projects across the Cards Teams
- Creates and Maintains Executive level status and KPI reports that clearly convey project status, issues, risks and timeline
- Develops working relationships with clients & business partners ensuring that business plans are coordinated, aligned and support department and firm goals and objectives
- Identifies and resolves obstacles and challenges as quickly as possible, and escalates issues as needed.
- Develops and implements any new - or changes to existing - policies and programs specific to project initiative and purpose.
Must-Have
- Bachelor's Degree
- Minimum 5+ years' experience in Business Analytics
- Minimum 3+ years' experience managing the implementation of complex projects
- Minimum 3+ years' experience using analytics to solve business problems and monitor risks; and applying analytic processes to deliver value to the business
Skills and Knowledge
- Proven track record with strategic planning, project management and business architecture concepts and methodologies.
- Ability to participate in the development and enhancement of general processes and/or procedures that will support productivity.
- Ability to handle problem situations with colleagues and clients effectively.
- Ability to interact effectively with all levels of Bank personnel and customers.
- Excellent organizational and analytical skills.
- Excellent interpersonal, verbal, and written communication skills.
- Strong communication/facilitation skills.
- Ability to perform functional duties and related positions with minimal supervision.
- Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
- Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
- Requires a solid understanding of the organization's business
- Ability to convey credibility, confidence and sense of authority across a large team
- Strong project management skills/experience
Compensation
Starting base salary: $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.