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Role Summary:
Cinemark Senior Assistant Managers assist the General Manager in the operation of the theatre, in additional to all duties of an Assistant Manager. They participate in Team Member training, building maintenance, cash control, and completion of reports. A Senior Assistant Manager must be able to personally perform and/or effectively oversee all job functions in the theatre, and function as the 'Manager on Duty' as directed by the General Manager.
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Responsibilities:
The essential duties and responsibilities of a Senior Assistant Manager include, but are not limited to, the following:
- Follows the direction of the General Manager
- Supports the General Manager's decisions in communication with the Team Members
- Responsible for working in all departments and all theatre job functions
- Acts as the 'Manager On Duty' in the General Manager's absence
- Trains and coaches Team Members in their specific job functions
- Assists in the preparation of administrative and special reports for the General Manager
- Assists the General Manager with monthly inventories and product orders
- Observes and participates in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment condition
- Reports the need for building, property, and equipment repairs to the General Manager
- Ensures that theatre Team Members follow the dress code
- Interacts with Guests for improved service in the theatre and ensures that Team Members are providing superior customer service
- Follows the policies and procedures as established in Cinemark's Guidelines. Enforces these with all employees fairly and consistently
- Reports all Employee relations issues to the General Manager (In the absence of the General Manager/, management should report Employee relations issues to www.convercent.com)
- All management must follow the Employee Relations Reporting Protocol
- All management is held at a high work ethic standard and code of conduct
- Consistently identifies and sanitizes Employee and Guest high-contact areas
- Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)
- Properly utilizes Personal Protective Equipment while completing position specific tasks
- Adapts to the frequency and scope of required cleaning tasks
- Performs other work-related duties as assigned
Requirements:
- Must be at least 18 years of age
- High School or G.E.D. graduate preferred
- Must work as an Assistant Manager for a minimum of 6 months in a theatre environment
- Completion of Cinemark's Management Accreditation Program, and passing of the Comprehensive Assessment testing process.
- Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
- Management members who work with alcohol are required to complete a Safe Alcohol Service training program
- Availability to work flexible hours which include evenings, weekends, and holidays (Must work at least 40 hours per week)
- Requires regular and consistent attendance
- Has an energetic and friendly attitude during each shift
- Provides excellent Guest service
- Accurate cash handling and basic math skills
- Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English
- Ability to work in a team environment and independently
- Ability to take and follow direction
- Responds with a sense of urgency
- Excellent time management, organizational skills, and attention to detail
- Ability to train and lead others
- Must be able to resolve conflict
Physical and Environmental Requirements:
- Frequent bending, kneeling, and lifting up to 50 lbs.
- Frequent standing, walking and reaching around the theater.
- Noise level may be moderate to high at times.
- Be able to work in a standing position for extended periods of time.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.
All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.
Cinemark is an Equal Opportunity Employer