C.H. Robinson is seeking a Supervisor Air Operations to lead one of our teams in Paris.

As Supervisor of Operations, you will manage daily workflows, coach and mentor team members, oversee performance, and resolve issues. You will play a key role in implementing changes that drive efficiencies, enhance productivity, ensure quality, and achieve optimal cost management. Your primary focus will be on developing your team, monitoring their performance, and supporting the day-to-day needs of our partners through superior operational practices.

If you are passionate about leading and developing people, driving operational excellence, and have a passion for logistics, we invite you to join our team!

DUTIES AND RESPONSIBILITIES

• Outline and communicate employee role accountabilities and expectations and prioritize and delegate work. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved
• Conduct regular check-ins and annual performance management routines. Support the team's personal and professional development; understand individual needs and create opportunities for experiences that support development needs
• Work with next-level manager and work force analysts to define staffing levels and work schedules. Monitor work hours to manage personnel and overtime costs
• Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent
• Optimize daily workflow to achieve quality and efficiency goals. Continuously monitor work and assess operational processes to identify opportunities for improvement
• Oversee the airfreight safety and security program, coordinating efforts internally and liaising with local authorities
• Act as an escalation point for exceptions and problem resolution
• Build and maintain effective relationships with internal stakeholders. Partner on problem resolution and work together on continuous improvement. Ensure operations team members are well-informed of business expectations and well-positioned to deliver
• Perform operational task work and/or fill in for peer group when needed
• Prepare operational performance reports to provide insights to employees and next level leadership related to production, expense and quality of service. Take action to improve results where needed

• Minimum 3 years of commercial or capacity experience
• Minimum 3 years of Global Forwarding operations experience
• Minimum 1 year of leading and managing teams
• Fluent in French and English (written and verbal)

• Bachelor's degree from an accredited college or university
• Previous Supervisor experience
• Previous customer service experience
• Knowledge of C.H. Robinson's services
• Previous experience working on projects and initiatives with individuals outside of peer group
• Proficient in Microsoft Office Suite of programs
• Ability to build, manage and foster a team-oriented environment
• Ability to foster a collaborative and adaptive teamwork and communication style
• Strong written and verbal communication skills with the ability to effectively communicate to both internal and external audiences
• Ability to understand performance and financial metrics
• Demonstrate strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities
• Embraces change and employs a continuous improvement approach to their work
• Values a diverse and inclusive work environment

• Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms like Percipio and GoFluent
• Comprehensive benefits: competitive salary and performance-based bonuses, travel allowance, working from home allowance, life insurance, healthcare plan, meal voucher, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment