C.H. Robinson is looking for a Senior Logistics Representative to lead the execution of shipments, mentor team members, and drive operational excellence. In this role, you will act as the primary contact for customers, carriers, and vendors, ensuring smooth operations while addressing challenges with analytical problem-solving. You'll also create and enhance processes, lead training initiatives, and collaborate across teams to align strategies with business goals.
If you're ready to take the next step in your logistics career and make a meaningful impact, apply today to join our team!
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
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- Ensure all arrangements are made for the execution of shipments through designated area of responsibility
- Mentor and support lower-level logistics peers by sharing expertise and best practices
- Create and document standard operating processes
- Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes
- Assist in the facilitation of cross training within assigned team
- Responsible for meeting operational targets within a particular region, mode, business unit, or small account
- Act as the primary point of contact for assigned customers, carriers, and vendors by leading calls, meetings, and internal systems trainings and addressing concerns
- Utilize analytical practices to identify and solve problems
- Build and present intermediate to complex business cases related to how customers can achieve ROI
- Collaborate with internal service teams to execute strategies that align with customer objectives and CHR's business goals
- Apply the enterprise project-based delivery model in day-to-day work
- Lead small sized operations-focused continuous improvement projects utilizing the enterprise project-based delivery model
- Conduct CHR systems training for external customer representatives to ensure effective utilization of CHR's services
- Lead team efforts in reconciliation of daily, weekly, monthly, and quarterly reports
QUALIFICATIONS
Required:
- Minimum 6 years of experience in Supply Chain, Transportation, and/or Logistics
- Minimum 3 years of prior experience working with and troubleshooting information systems
- Fluent in English
Preferred:
- Bachelor's degree from an accredited university
- Strong focus on delivering exceptional customer experiences with demonstrated proactivity
- Proficient in Microsoft Office Suite and experienced in presenting to senior management
- Expertise in critical thinking, data analysis, and efficient problem-solving
- Skilled in gathering and acting on customer insights and managing small work groups
- Proven ability to identify operational patterns, implement process improvements, and drive change
- Project management skills with experience completing varied projects in dynamic environments
- Highly adaptable, with composure and poise in fast-paced, customer-centric settings
WHAT WE OFFER:
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.