Ready for the next step in your career? We're looking for a Senior Global Forwarding Agent (GFA) to join our new Automotive Competency Center Branch! In this role, you'll manage and operate the shipment lifecycle for complex and strategic accounts, serving as a key customer contact and subject matter expert.

As a Senior GFA, you'll be a role model in operational knowledge and professionalism, ensuring customer requests are met with accuracy and efficiency. You'll take ownership of your shipments and have the ability to influence the entire process from start to finish.

If you're dedicated, experienced, and ready to make an impact, we'd love to see you apply!

DUTIES AND RESPONSIBILITIES

High performance on daily duties and responsibilities of this position consist of, but are not limited to, the following:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Provide complex quotes based on needs of network
• Coach and train others on pricing strategies
• Provides track and trace service to customers and generates shipment documents
• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

• Builds great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
• Act as a key customer contact and subject matter expert
• Lead by example when it comes to customer outreach, retention, and expansion
• Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
• Monitor customer shipments trends and its impact to our processes and operations

• Ensure customer SOPs are maintained and adhered to
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Provide support to Sales Executives and Account Managers for customer reporting
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

• High School diploma or GED
• Minimum 3-5 years of Global Forwarding industry experience
• Strong Experience working with Automotive accounts
• Advanced proficiency in Microsoft Office Suite of programs
• Site Specific: Fluent in Spanish and English (written and verbal)

• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Proactive, ambitious, hardworking, and analytical mindset
• Excellent written and oral communication skills
• Ability to work in a fast-paced and deadline-driven office environment
• Proven track record of dealing with customers and being client focused
• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
• Site Specific: Fluent in the local language
• Site Specific: Ability to speak multiple European languages
• Site Specific: Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
• Bachelor degree
• Values a diverse and inclusive work environment