An exciting opportunity has opened at C.H. Robinson, and we are seeking a talented and experienced Ocean Freight Manager to join our North regional offices in Delhi. As the Manager for Ocean Freight Operations, you will be accountable for quality execution, oversight, and overall direction global forwarding activities. In this role, you will be responsible for driving productivity, quality, and world-class service by aligning resources, setting role expectations, and monitoring performance metrics.
If you are a seasoned operations leader with a passion for driving team and organizational success within the logistics industry, we encourage you to apply.
DUTIES AND RESPONSIBILITIES:
The duties and responsibilities of this position consists of, but are not limited to, the following:
Want more jobs like this?
Get Business Operations jobs in New Delhi, India delivered to your inbox every week.
Leadership:
- Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
- Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
- Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
- Play major role in recruitment, onboarding, and continuous development of talent
- Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews
Strategy:
- Maintain monthly balanced scorecard of department performance
- Lead and participate in pricing and process negotiations
- Collaborate with branch leadership teams to deliver effective problem resolution and process improvement
- Set quantitative, qualitative, and personalized objectives for Department supervisors
- Design, control, and maintain the process for successful service delivery
Customer Service:
- Uphold our customer SLA (service level agreements)
- Serve as a role model in developing relationships with clients, origin counterparts, and destination partners critical to the success of our clients' transportation and supply chain systems
- Utilize tools to confirm effective process execution and timely, accurate invoicing for services rendered
- Conduct business reviews and support sales efforts
- Troubleshoot and design solutions for challenging customer scenarios
Operations:
- Assign and ensure proper setup for new business onboarding
- Mitigate operating expenses by actively managing resources against activity forecasts
- Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance
- Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers
- Monitor and maintain control over accounts receivable/accounts payable
- Ensure supervisors and staff have the tools and support needed to serve customers.
- Identify opportunities to utilize global operations team to deliver continuous improvement
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS:
Required:
- Bachelor's degree from an accredited college or university
- Minimum 10 years of Global Forwarding Transportation/ Ocean Freight M experience
- Minimum 5 years of direct people management experience
- Strong industry operational excellence experience
- Ability to travel up to 10% (domestically and internationally)
Preferred:
- Post Graduation/ Master's in business administration from an accredited college or university
- Strong analytical, problem solving and time management skills.
- Customer focused with proven flexibility & adaptability to product and customer needs
- High emotional intelligence, situational leadership, and coaching techniques
- Understanding of financial statements and key performance metrics
- Values a diverse and inclusive work environment
Disclaimer:
This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
Your Health, Wealth, and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
- Group Mediclaim Policy (GMC)
- Group Personal Accident (GPA) policy
- Covid-19 related coverage and reimbursement
- Employee State Insurance Corporation (ESIC)
- Group Term Life (GTL) Insurance Plan for employees
- Employee Stock Purchase Plan (ESPP)
- Investment Declaration & Flexi Benefit Plan
- Variable Pay based on position
- Flexible work arrangements
- Paid Privilege, Casual and Sick Leaves
- Paid Maternity & Paternity Leaves
- Paid Compassionate Leaves
- Paid Public Holidays
- Paid time off to vote
- Reward & Recognition Program
- Wedding Allowance
- Special Mobility Assistance
- Employee Wellness Initiatives
- Plus a broad range of career development, networking, and team-building opportunities
Equal Opportunity Statement
C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.