POSITION SUMMARY
The Logistics Representative is responsible for managing customer's supply chain information and data within C.H. Robinson's Transportation Management System. They act as an extension of the customer's staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made.The Logistics Representative is accountable for independently managing their own area of responsibility, fostering, and maintaining a relationship with their assigned customer(s), and utilizing the CHR project-based delivery model to improve any internal or external processes.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
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- Ensure Transportation arrangements are made for shipments by the following:
- Monitoring customer load board and information flow in the Transportation Management System
- Maintaining any team mailboxes
- Performing relationship and knowledge-based exception management to any pre-defined processes
- Document and organize existing standard operating processes
- Learn multiple job functions within assigned team
- Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
- Meet operational metrics
- Conduct CHR systems trainings to external CHR customer representatives
- Manage reconciliation of daily, weekly, monthly, and quarterly reports
- Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR's value proposition
- Act as a resource and support for peers when needed
- Understand and utilize CHR's project-based delivery model to find process improvements and cost savings within area of responsibility and/or team
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
- High School Diploma and/or GED
- Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
- Minimum 1 year of prior experience working with and troubleshooting information systems
- Ability to work flexible schedule on occasion, including overtime hours when requested
- Ability to travel up to 5% (domestic and/or international)
- Site Specific: Fluent in English and the primary language of the applicable region
Preferred:
- Bachelor's degree from accredited college or university
- Excellent customer service skills
- Proficient in Microsoft Office Suite of programs
- Ability to present to a variety of audiences
- Strong written and verbal communication skills
- Ability to think critically, analyze data and solve problems quickly and accurately
- Ability to work in a team oriented and fast-paced environment
- Ability to prioritize and handle a variety of tasks
- Continuous improvement mindset
- Ability to adapt to an ambiguous and changing environment
- Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
- Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
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