C.H. Robinson is seeking a Key Account Manager (KAM) to join the Robinson Fresh team. In this pivotal role, you'll drive growth and maximize retention of a large retail account. You'll create demand, identify new opportunities within your portfolio, and sell creative solutions aligned to customer needs. As the primary point of accountability, you'll be responsible for customer advocacy, driving continuous improvement, and collaborating to deliver on customer commitments across multiple teams and geographies. Join us and be part of an organization that values your contributions as we shape the future of logistics.
At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.
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Responsibilities:
- Foster and expand relationships across customer supply chain departments, collaborating with network subject matter experts to develop product, mode, or service line opportunities
- Drive market share expansion by actively managing an opportunity pipeline and qualification process, leveraging CRM data and collaborating with internal resources
- Conduct regular business reviews to gain customer insights and identify growth opportunities, presenting strategic solutions to customers
- Analyze and share customer-specific data with internal teams to collaboratively create viable supply chain solutions, emphasizing the application of digital solutions and technology
- Own account strategy, including Requests for Proposal (RFPs) and award management, while proactively managing customer pricing strategy and pursuing personal development opportunities
- Manage conflict with customers diplomatically and act as their advocate internally, ensuring alignment and prioritization of resources for exceptional service delivery
- Target continuous improvement for customers, collaborating with internal teams to identify strategic solutions and ensure optimal execution through SOPs and mutually agreed customer KPIs
- Review financial results and drive account health through proactive financial analysis and process improvement initiatives
- Utilize Robinson Fresh tools to provide customers with business insights and prioritize spending time in customer locations to drive volume opportunities
- Manage order activities and ensure accuracy in operating systems, including order communication flow, service failures, track & trace, pricing exceptions, and inventory reconciliation
Required Qualifications:
- High School diploma or GED
- Minimum 4 years of experience in sales and/or account management
- Ability to travel up to 20% (domestically and internationally)
Preferred Qualifications:
- Supply chain knowledge
- Produce experience
- Bachelor's degree from an accredited college or university
- Demonstrates and drives a data driven approach
- Demonstrated influencing, negotiation, collaboration, communication and presentation skills
- Proven track record of delivering measurable financial results through sales or account management solutions
- Values a diverse and inclusive work environment
- Proficient in Microsoft Office Suite of Programs
Internal Note: Promotion to this role may require successfully completing an internal assessment process; discuss details with your leadership.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
- Two medical plans (including a High Deductible Health Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Paid time off (PTO)
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTUREpage.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.