As a Global Forwarding Agent at C.H.Robinson, you will be your customers' primary contact responsible for managing and operating the shipment lifecycle of their ocean imports.
You'll be very hands-on with your customers, working closely with them from the start of the shipment process. A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. Our successful Global Forwarding Agents go on to expand their careers in Operations, Sales, or Account Management.
Location: Melbourne/ Adelaide. A hybrid, flexible work arrangement applies.
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If this all sounds good, let's talk more about what you'll be working on.
About the role:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
- Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
- Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Facilitate Relationships:
- Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
- Build great relationships with customers, responding timely and following up on issue resolution
- Provide reporting and documentation support to internal and external customers.
- Participate in customer business reviews.
- Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
About you:
Required Qualifications:
- High school degree/ Graduation / Equivalent
- Minimum of 1 year of experience in global freight forwarding / logistics/ imports or exports customer service
Preferred Qualifications:
- Bachelor's degree
- Values a diverse and inclusive work environment
- Excellent communication, prioritization, and multi-tasking skills
- Proven track record of strong customer service skills, interacting with customers and being client focused
- High attention to detail, Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- Proficient in Microsoft Office Suite of programs
- Ability to work in a fast-paced and deadline-driven environment
If this sounds like the job for you, let's talk! We can't wait to hear from you!
Benefits
At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.