POSITION SUMMARY
The Global Forwarding Coordinator role is for a conscientious individual with excellent communication and customer service skills. The Global Forwarding Coordinator multi-tasks and prioritizes duties in a fast-paced environment while providing exceptional service. The Global Forwarding Coordinator supports, collaborates and assists global forwarding personnel with customer shipment details.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this positionconsist of, butare not limited to, the following:
- Understand the processes involved in international shipping from purchase order to delivery of cargo at ultimate destination
- Assist GF personnel and other third parties with inquiries and problem resolution
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- Generate, file, and maintain up-to-date and accurate customer records, reports, shipment documentation, etc.
- Provide tracking and tracing services for customer shipments
- Provide support and backup for the delivery and turnovers
- Perform load-audits
- Provide reporting and documentation collection support to global forwarding personnel and ensure customer data integrity
- Ensure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standards
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
- High school diploma or GED
- Site Specific: Fluent in Spanish and English (written and verbal)
Preferred:
- Minimum 2 years of previous working experience
- Customs knowledge / experience is a plus
- Proficient in Microsoft Office Suite of programs
- Ability to work in a fast-paced and deadline-driven office environment
- Excellent verbal & written communication skills and phone etiquette
- Ability to multi-task, prioritize, and manage time effectively
- Attention to detail and accuracy
- Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
A Day in the Life