C.H. Robinson is seeking a Global Forwarding Agent to join our Global Forwarding division, Milan.
In this key position you will responsible for managing and operating the shipment lifecycle for your assigned accounts. You will be responsible to ensure customer requirements are met and answered accurately and timely. You will be accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. You will assume ownership of your accounts' success.
At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 3 days a week, igniting creativity and driving impactful results. With the flexibility for remote work 2 days a week, this role strikes the perfect balance between teamwork and autonomy.
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DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
- Understand international shipping processes, documentation, and terminology
- Input financial components for accurate customer billing
- Execute shipment tasks per customer SOP requirements
- Create, update, and maintain accurate shipment data in Navisphere
- Provide pricing quotes based on customer and network needs
- Offer track and trace services and generate shipment documents
- Ensure high data integrity: shipment details, INCOterms, routing, dates, documents
- Build strong customer relationships; respond and follow up on issues promptly
- Communicate clearly and effectively with Customers/Agents, CHR offices, and Vendors
- Foster positive working relationships with team members and participate in new customer implementations and business meetings as needed
QUALIFICATIONS
Required:
- High school diploma or GED in Supply Chain, Logistics, or International Business
- Minimum 1 years of Global Forwarding experience
- Fluent in Italian and English (written and verbal)
- Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
Preferred:
- Excellent communication, prioritization, and multi-tasking skills
- Excellent customer service skills and follow up to be utilized with customers and the network
- Proven track record of dealing with customers and being client focused
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Ability to work in a fast-paced and deadline-driven office environment
- Ability to influence the lifecycle shipping process
- Values a diverse and inclusive work environment
WHAT WE OFFER:
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Modern office location with convenient access
- Fun activities and various events to foster team spirit
- Comprehensive benefits: competitive salary and performance-based bonuses, meal voucher, life insurance, WFH allowance, healthcare plan as well as Employee Assistance Program (EAP) and Employee Stock Purchase Plan (ESPP) after one year of employment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!