C.H. Robinson is looking for a dynamic Carrier Ecosystem Operational Representativeto join our team, specializing in ferry operations across the EU.
In this role, you will collaborate closely with ferry providers, building strong relationships and providing support on transportation and invoicing issues. You'll be the primary point of contact for carriers, ensuring smooth operations and compliance with ferries processes.
As a key player in our ecosystem team, you will analyze transportation routes within our network, resolve issues, and keep all stakeholders informed with clear reporting and documentation.
If you thrive in a fast-paced environment and excel at relationship management, this opportunity is for you!
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DUTIES AND RESPONSIBILITIES
- Collaborate with ferry providers, building and maintaining relationships
- Support carriers with transportation issues and invoice-related concerns
- Act as the first point of contact for carriers and perform operational tasks as needed
- Ensure legal and internal compliance of the ferry process
- Analyze transportation patterns and promote ferries as an added value to the network
- Follow SOPs to meet service level agreements and resolve routine exceptions
- Document key events and escalate issues when necessary
- Run and distribute reports according to defined processes
- Build collaborative relationships internally and externally
QUALIFICATIONS
Required:
- 1+ years of experience in customer service and/or administration
- Experience handling invoices or other forms of payments
- Proficiency in English at C1 level
- Strong decision-making and problem-solving skills
- Strong understanding of customer service operations
- Proven ability to make sound decisions and exercise good judgment
- Excellentcommunication and interpersonalskills
- Ability to work independently with minimal supervision (manager based in a different European location)
Preferred:
- Experience in logistics or supply chain management
- Familiarity with transportation
- Fluency in Polish
WHAT WE OFFER:
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment.
- Flexible work arrangements to support a healthy work-life balance
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.