C.H. Robinson is seeking an Associate Operation Coordinator to join our Manchester team and play a key role in supporting our logistics operations.
In this role, you will maintain contact with clients, build strong relationships, and ensure quality and efficiency in tasks such as creating orders, scheduling appointments, tracking shipments, and invoicing. You'll monitor task boards, respond to customer and carrier requests, and validate load data to meet company and client standards. This is a fantastic opportunity to gain hands-on experience in the logistics industry while contributing to a dynamic and collaborative team.
Ready to take the next step? Apply today!
RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
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- Track and monitor shipments, keeping clients informed about any issues or delays
- Maintain accurate load data in systems, ensuring compliance with company and customer standards
- Coordinate customs documentation and resolve related issues promptly
- Communicate with customers and carriers to address requests and ensure satisfaction
- Schedule appointments and oversee shipment progress through tracking and tracing
- Monitor task boards and email accounts to respond to inquiries efficiently
- Document events using SOP knowledge and escalate issues when necessary
- Support overall logistics operations while prioritizing quality and client relationships
QUALIFICATIONS
Required:
- High school diploma
- Previous customer service experience or experience in the logistics field
- Knowledge about customs
- Effective communication, prioritization, and time management abilities
- Demonstrated communication, prioritization, and time management skills
- Ability to act quickly and adapt in a dynamic environment
- Strong problem-solving skills
- Open to learning and developing new skills
- Basic proficiency in Excel and Outlook
Preferred:
- Experience with TMS systems is a plus
- Knowledge about customs
- Previous customer service experience in a call center or similar environment
WHAT WE OFFER
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms
- Flexible work arrangements to support a healthy work-life balance (2 days of work remotely after a trial period)
- Comprehensive benefits: competitive salary and performance-based bonuses, Life Insurance, Healthcare Plan,
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!