POSITION SUMMARY

The Associate Freight Pay Analyst is responsible for supporting the Freight Pay team in answering all carrier freight pay related questions including client invoicing, adjustments, and credits. This role requires excellent time management, problem solving, analytical, and customer service skills.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Follow standard operating procedures and update when gaps are identified
• Integrates data from multiple data sources or functional areas, ensures data accuracy and integrity, and updates data as needed
• Run, format, or distribute reports to provide data for various analytical projects
• Identify invoicing errors and discrepancies
• Utilize problem solving and critical thinking skills to review error reports monthly
• Analyze current accounts payables and receivables to identify payment discrepancies
• Contribute to projects that utilize the CHR project-based delivery model
• Escalate complex issues to senior team members and/or leadership
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

• High School Diploma or GED
• Ability to work flexible schedule on occasion, including overtime hours when requested

• Strong organization skills and attention to detail
• Friendly and articulate phone demeanor
• Strong verbal and written communication skills
• Ability to use own judgement and make decisions
• Self-motivated and the ability to work independently
• Ability to work in fast-paced, professional environment
• Basic proficiency in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment