As an Assistant Manager- Ocean Freight at C.H. Robinson, you will be responsible for managing and operating the shipment lifecycle for complex and strategic accounts. You will leverage your hands-on global forwarding operational knowledge, strong work ethic, and dedication to supporting business goals and objectives, while delivering exceptional customer service and maintaining professionalism.
In the role as a Senior Global Forwarding Agent, you will be a key customer contact and subject matter expert, ensuring all requests and requirements are met accurately and in a timely manner. The Senior Global Forwarding Agent plays a key role in influencing the shipment process from start to finish and taking full ownership of their work.
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At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
If this all sounds good, let's talk more about what you'll be working on.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
- Understand and input applicable financial components of shipments to generate correct billing for customers
- Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
- Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
- Create, maintain, and update shipments in Navisphere, ensuring accurate data
- Provide complex quotes based on needs of network
- Coach and train others on pricing strategies
- Provides track and trace service to customers and generates shipment documents
- Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
Facilitate Relationships:
- Build strong customer relationships with timely responses and issue resolution.
- Communicate effectively with Customers/Agents, C.H. Robinson offices, and Outside Vendors
- Act as a key customer contact and subject matter expert
- Lead by example when it comes to customer outreach, retention, and expansion
- Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
- Collaborate cross-functionally with account management to propose process improvements.
- Monitor customer shipments trends and its impact to our processes and operations
Other Activities:
- Ensure customer SOPs are maintained and adhered to
- Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
- Provide support to Sales Executives and Account Managers for customer reporting
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
- Graduate or Postgraduate from an accredited college or University
- Minimum 4-6 years of Global Forwarding industry experience
- Advanced proficiency in Microsoft Office Suite of programs
Preferred:
- Knowledge or coursework in Supply Chain, Logistics, or International Business
- Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
- Strong prioritization, multi-tasking skills, and analytical mindset
- Excellent written and oral communication skills
- Ability to work in a fast-paced and deadline-driven office environment
- Proven track record of dealing with customers and being client focused
- High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
- Values a diverse and inclusive work environment
Disclaimer:
- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
Your Health, Wealth, and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
- Group Mediclaim Policy (GMC)
- Group Personal Accident (GPA) policy
- Covid-19 related coverage and reimbursement
- Employee State Insurance Corporation (ESIC)
- Group Term Life (GTL) Insurance Plan for employees
- Employee Stock Purchase Plan (ESPP)
- Investment Declaration & Flexi Benefit Plan
- Variable Pay based on position
- Flexible work arrangements
- Paid Privilege, Casual and Sick Leaves
- Paid Maternity & Paternity Leaves
- Paid Compassionate Leaves
- Paid Public Holidays
- Paid time off to vote
- Reward & Recognition Program
- Wedding Allowance
- Special Mobility Assistance
- Employee Wellness Initiatives
- Plus a broad range of career development, networking, and team-building opportunities
Equal Opportunity Statement
C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.