C.H. Robinson is seeking a dedicated Account Manager to join our Power+ team in Eden Prairie, MN. This role is pivotal in managing the execution of our Power+ carrier strategy, which leverages our branded fleet of trailers to create uniform trailer pools and unlock our expansive power-only network. Key responsibilities include understanding each carrier's goals and preferences to identify suitable freight, informing contracted carriers of service level requirements to ensure they meet customer expectations, driving the growth and retention of a complex portfolio of active carrier accounts, delivering an exceptional carrier experience through a deep understanding of digital, automated, and manual booking solutions, and enhancing capacity utilization through relationship building, problem-solving, and expert consultation. Join us at C.H. Robinson and be a vital part of our mission to create value for our carriers and customers through innovative logistics solutions.
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At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site in Eden Prairie, MN four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.
Responsibilities:
The duties and responsibilities of this position shall consist of, but not be limited to, the following:
- Develop a deep understanding of carriers' business goals, preferences, and capabilities to maximize relationships and capacity utilization.
- Execute carrier strategies based on segment and monitor account activity to grow underutilized accounts.
- Increase carrier engagement with automated booking products and identify suitable freight.
- Promote carrier products and initiatives, matching them to carrier needs and engaging internal resources as necessary.
- Drive carrier interaction with the C.H. Robinson platform and introduce new features.
- Lead quarterly/annual carrier account reviews to evaluate business needs and identify opportunities.
- Collaborate with Coverage resources to drive desired results based on market and capacity trends.
- Use carrier analytics and pricing tools to make informed buying/negotiating decisions.
- Post available capacity accurately to match freight and support customer pricing.
- Secure transactional and committed capacity through various communication methods.
- Deliver superior carrier experience by resolving problems and escalating serious issues.
- Review and respond to carrier feedback to ensure issues are resolved.
- Enable carrier cash flow by providing cash advances and resolving payable issues.
- Work with internal partners on shipment updates, problem resolution, and operational execution.
- Ensure consistent and accurate in-transit load visibility and reinforce on-time pick-up and delivery requirements.
Required Qualifications:
- High School diploma or GED equivalent
- At least 1 year of previous sales and/or account management experience (Logistics experience preferred)
Preferred Qualifications:
- Bachelor's degree from accredited college or university
- Proven business development skills, tailoring strategies to drive portfolio growth.
- Strong relationship management with internal and external stakeholders.
- Excellent customer service, prioritizing customer and carrier experience.
- Demonstrated critical thinking, using industry knowledge to solve challenges.
- Strategic thinker, identifying and developing value-creating opportunities.
- Effective problem-solving, defining issues and implementing timely solutions.
- High accountability, ensuring proper follow-through on responsibilities.
- Ability to thrive in a fast-paced environment, managing time effectively.
- Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$27.45 - $42.84
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
- Two medical plans (including a High Deductible Health Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Paid time off (PTO)
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on page.