This role is responsible for driving growth and retention for smaller-sized net revenue customers' accounts. Primary focus on building relationships and routines which retain the business while through qualification uncover potential growth opportunities within their account base.

This role is responsible for increasing branch revenue by developing existing accounts with a measured cadence of customer contact, working with pricing teams to ensure market competitiveness, enhancing revenue through process improvements and customer adhesion by cross-selling new products or services.

Responsibilities:

• Business Development:
• Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chain
• Leverages network SMEs to collaborate on the solution and pipeline development of product, mode, or service line opportunities
• Conducts regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the business
• Proactively manages customer pricing strategy by leveraging internal tech, tools, and SMEs
• Expands market share by driving a qualification process with an active opportunity pipeline in Atmosphere
• Communication plan to provide timely and relevant updates on the market and CHR
• Customer Experience:
• Creates and manages to Account SOP
• Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
• Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner
• Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action planning
• Participates in account implementation and transition from sales team
• Efficiency & Financial Accountability:
• Proactive reviews of financial results, volume, and service performance reports and reacts appropriately to create efficiencies and drive continuous improvement
• Accountable to adopt and apply new tools and processes that improve overall workflow
• Regularly reviews AR dashboard and ensures timely action is taken with customers
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

• Bachelor's degree/Degree level education
• Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred
• Excellent communication, presentation skills and the ability to negotiate at all levels
• Ability to work under pressure

• Proficient in Microsoft Office Suite of programs
• Ability to multi-task, prioritize, and manage time effectively
• Ability to build strong customer relationships
• Ability to work in a team environment, while also delivering independent results
• Strong ability to persuade, motivate, and influence others

• Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and

• Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
• Ability to develop a thorough understanding of CHRW's service portfolio, business strategies and technology systems
• Site Specific: Understanding HMRC procedures and regulations

• Site Specific: Working experience in a matrix organization
• Site Specific: Ability to speak multiple languages

• Values a diverse and inclusive work environment