C.H. Robinson is looking to fill a GF Account Manager role. In this role you will manage a select group of small to mid-size accounts within the office or broader C.H. Robinson portfolio of business. You will manage and grow existing accounts by bringing forth new services or modes and/or expanding on existing services offered, with a focus on increasing efficiency, adding value, and maximizing profitability through the account's supply chain. As an Account Manager you willidentify new opportunities within your portfolio, generate demand, and sell creative solutions/services to drive growth through relationship building, problem solving, and exceptional service.We are looking for a self-driven, results-orientated individual with a positive outlook and clear focus on high quality and business profitability. Sound like you? Grow your career with us at C.H. Robinson!
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RESPONSIBILITIES
- Retain and grow a customer portfolio of medium size client segment
- Implement new business opportunities and account set-up compliance
- Identify opportunities to further penetrate accounts by selling CHR's diverse services
- Manage customer expectations through the creation and utilization of SOPs, KPIs, and other account specific metrics
- Contribute to the development and management of the annual account plan and budget
- Penetrate the account by making contacts and building relationships at multiple levels and in multiple departments within the account
- Leverage internal analytics and market intelligence to gain customer insights
- Actas an advocate for customers, conveying customer needs across the organization, to ensure proper alignment and prioritization of resources
- Determine customer pricing strategy using internal tools and resources
- Partnerswith operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI's
QUALIFICATIONS
Required:
- High school diploma or GED
- Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred
- Excellent communication, presentation skills and the ability to negotiate at all levels
- Proficient in Microsoft Office Suite of programs
- Proven ability to multi-task, prioritize, and manage time effectively
- Strong ability to persuade, motivate, and influence others
- Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
- Proven ability develop a thorough understanding of service portfolios, business strategies and technology systems
- Site Specific: Understanding HMRC procedures and regulations
Preferred:
- Site Specific: Bachelor's degree/Degree level education
- Site Specific: Working experience in a matrix organization
- Site Specific: Ability to speak multiple languages
- Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
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