C.H. Robinson is looking to fill a Global Forwarding Account Executive role. In this role you will manage a portfolio of small-sized accounts within the office or broader C.H. Robinson portfolio of business. In addition, you will also support the team with driving communication for all new network customer opportunities. As a primary point of contact for our customers, you'll ensure timely delivery, troubleshoot problems, and proactively seek enhancements while harnessing C.H. Robinson's expertise to expand and retain the customer base. If you're somebody with strategic insight and a passion for customer-centric service, this unique role is your calling. Ready to make your mark? Apply today and become part of our team.
At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 2 days a week, igniting creativity and driving impactful results. With the flexibility for remote work 3 days a week, this role strikes the perfect balance between teamwork and autonomy.
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DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Build credible and personalized relationships at multiple levels across functional departments within the customer supply chain
- Leverage network subject matter experts (SMEs) to collaborate on the solution and pipeline development of product, mode, or service line opportunities
- Conduct regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the business
- Proactively manage customer pricing strategy by leveraging internal tech, tools, and SMEs
- Expand market share by driving a qualification process with an active opportunity pipeline within a Customer Relationships Management (CRM) tool
- Provide customers with timely and relevant updates on the market and C.H. Robinson
- Act as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
- Ensure customer performance expectations are met by collaborating with internal partners to identify and resolve issues in a timely manner
- Review internal dashboards, financial results, volume, and service performance reports to create efficiencies and drive continuous improvement
- Adopt and apply new tools and processes that improve overall workflow
QUALIFICATIONS
Required:
- High School Diploma or GED
- Ability to travel 25-30%
- Minimum 2 years of global forwarding operations experience
Preferred:
- Bachelor's Degree from an accredited college or university
- Passion for sales and building customer relationships
- Attention to detail and strong analytical skills
- Strong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others
- Ability to define, develop and document business processes and procedures
- Driven, enthusiastic, persistent, confident, highly motivated and results focused
- Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
- Two medical plans (including a High Deductible Health Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Paid time off (PTO)
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on page.