Description
About the role
As an Analyst on the Reporting & Data team, you will be part of Reporting & Insights team, with the objective of providing Chime's member experience team with the right and accurate data and reporting at their fingertips. This role will be responsible for gaining access to the right data sources and building reporting and providing insights for the organization in order to support our growing operational and member needs. Your work will be centered around a) building the data infrastructure to serve Member Experience's business needs, b) providing important operational metrics and their calculations for all teams across the organization, and c) developing scalable dashboards and reports to communicate these metrics and insights to all of Chime. This position requires an understanding of data and reporting, as well as the ability to operationalize the creation and delivery of standard and custom reports for all teams within the Member Experience organization. You will possess strong reporting skills and knowledge of the organization in order to create reports that drive member results, engagement, and retention. You will also work closely with other internal teams to develop KPIs, analyze trends/patterns and provide actionable insights across the organization.
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The base salary offered for this role and level of experience will begin at $112,140 and up to $155,800. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
- Develop global reporting and dashboarding to keep a pulse on Chime's support and operations. The reporting and dashboards will be used by all employees in the organization, from operations and member experience leadership to the front-line leaders of thousands of support agents globally.
- Support weekly/monthly business reviews by working with the rest of Reporting & Insights team as well as business stakeholders on updating the scorecards
- Develop, produce and iterate on the standardized suite of reporting.
- Synthesize data and build consensus by clearly communicating and presenting data-oriented information. Ensure that other Chime organizations and external BPO partners understand the methodologies of our metrics.
- Collaborate with other analysts, subject matter experts, and decision-makers to develop data-driven insights to improve the overall member experience.
- Achieve scale and efficiency by identifying opportunities for internal execution and operational excellence functions and coming up with innovative data-driven solutions.
- Regularly communicate associated outcomes and insights to various stakeholders at all levels, including senior management to help guide strategic decisions for improvement
To thrive in this role, you have
- A bachelor's degree in the quantitative analytics field with 3+ years work experience or 5+ years equivalent experience working in reporting, business intelligence, analytics, or a similar role.
- Operational experience building intuitive and impactful dashboards and data visualizations that drive business decisions (using Looker, Tableau, etc.).
- The ability to code complex queries and experience using SQL Experience structuring unstructured data sets at a large-scale.
- Strong organization & project management skills - Ability to structure a project from idea to design/prototype to implementation.
- Strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences
- Excellent teamwork skills and desire to help others learn.
- BPO operations background preferred but not required.
A little about us
At Chime, we believe that everyone can achieve financial progress. We're passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.
We created Chime-a financial technology company, not a bank founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.
So far, we're well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we're inspired by our members' dreams and successes, big and small.
We're uniting everyday people to unlock their financial progress-will you join us?
Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.
What we offer
- A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you're local to one of our offices or remote
- Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
- Competitive salary based on experience
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Take Care of Yourself Days
- 1% of your time off to support local community organizations of your choice
- Mental health support with therapy and coaching through Modern Health
- 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
- Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers-think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
- We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
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