Sr. Principal Team Leader, Digital Workplace

Overview

The Staff Technology team enables the Chick-fil-A digital enterprise by partnering on purpose to empower business transformation. From technology consulting and design to implementation and maintenance, the team is responsive to stakeholder business requirements while bringing a forward-looking, systems mindset and approach to the work. Key audience segments within the purview of this sub-team include Chick-fil-A, Inc Staff members and select vendor partners. Key functional partnerships include Campus Planning & Operations and Organizational Effectiveness.

The Sr. Principal Team Leader of Digital Workplace leads a team responsible for Chick-fil-A's overall strategy, design, and implementation of our Digital Workplace for staff. The team serves as technology partner to Campus Planning and Operations and Organizational Effectiveness creating multi-year technology roadmaps, partnering on system selections, and leading implementations. The work of this team has broad impact on all staff.

• Lead, assess, and mentor a team of team leaders, business analysts and systems analysts with in-depth knowledge about their specific domains
• Lead a portfolio of technical initiatives and/or programs with impact to all of staff
• Serves as a trusted technology advisor to Campus Planning and Operations and Organizational Effectiveness
• Drive strategy for Microsoft's full suite of products for enterprises across all audiences
• Develop and drive strategy for productivity, collaboration, and project management tools including overall governance process
• Partner with Staff Digital Experience role to ensure overall coordination with broader Staff Digital Experience strategy
• Assign work and provide guidance on prioritization to the team to ensure delivery of business outcomes
• Partner with business areas to develop, maintain and execute on 3-year technology roadmaps
• Partner with the business and other areas of DTT to enable new capabilities (i.e. GenAI)
• Execute on departmental plans and adapt depending upon resources or challenges
• Manage the team's budget
• Implement and execute technology strategies within the Campus Planning and Operations and Organizational Effectiveness as well as enable the productivity and collaboration of all staff
• Identify opportunities to align work in multiple areas to maximize value to Chick-fil-A
• Lead vendor selection process for new SaaS products and oversees team on technical implementation
• Lead legal contracting for new and existing vendors
• Select vendors and manage relationships for productivity and collaboration tools (Microsoft, Atlassian, Miro, etc.)
  Select and oversee external resources allocated to the team to meet business demands and goals

• Experience leading a team, serving as a business analyst or systems analyst
• Experience leading a team
  
• Experience working as a business analyst, systems analyst
  
• Experience with collaboration, productivity and project management tools
  
• Proven ability to manage complex projects and deliver results
  
• Experience working with budget and contracts
  
• Experience managing vendors and holding them accountable
  
• Experience with vendor selections and SaaS implementations
  
• Experience with agile methodology
  
• Ability to understand and influence business needs, then translate them to techno-functional requirements that deliver desired outcomes
  
• Strong verbal and written communication skills
  
• Excellent personal and relational intelligence
  
• Demonstration of leadership and strong collaboration
  
• Ability to quickly learn and comprehend technical trends and opportunities
  
• Self-starter who completes responsibilities with minimal supervision
  
• Team player who is committed to both the team and the initiatives
  
• Strong decision-making skills with the ability to collaborate and make decisions in the gray
  
• Sharp analytical and problem-solving skills
  
• Ability to effectively select and manage vendors
  Servant spirit with strong sense of stewardship