Senior Employee Relations Consultant

Overview

The Senior Employee Relations Consultant is responsible for conducting civility recommendations and assigned projects under the guidance of the Talent Relations Director and providing recommendations to leadership. This person will also be involved in research and reporting as needed, aiding in compliance matters, and aiding in the consistent administration and training on employment law matters.

This position is based out of the Chick-fil-A Support Center Office in Atlanta, GA. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Conduct civility investigations and provide recommendations to leadership to determine the most appropriate course of action for resolution of workplace matters following analysis of the issues including identification and assessment of risks of alternate courses of action
• Advises both employees and management regarding Employee Relations policies, procedures, and documentation
• Researches, identifies, and analyzes specific Employee Relations concerns and makes appropriate recommendations to resolve Employee Relations matters
• Creates reports and conducts internal audits as they pertain to Employee Relations data and processes while proactively identifying themes/trends
• Develop and/or conduct training for leadership and staff on civility and other employment law matters
• Discuss confidential information with leadership, legal, and the Talent Consulting Team to ensure compliance with applicable federal, state, and local laws, regulations, rules, and agency policies
• Advise on the uniform and consistent administration and interpretation of employment policies and procedures
• Provide advice, coaching and ongoing training on the EEO Policy and process framework
• Serve as a partner to Legal, Talent Consultants, and Talent Acquisition on appointed projects
• Plan and direct assigned project work while providing technical leadership and consultation
• Assist/lead process improvement efforts including reviewing existing communications channels and policies to ensure information is up to date Minimum

• Bachelor's Degree
• 5 years of relevant work experience
• Demonstrated knowledge and application of Title VII, ADA, FMLA, ADEA, STAA, harassment & retaliation, workers' compensation statutes in workplace setting
• Written communication skills in the development of reports, guidelines, and written summaries
• Ability to consult with all levels of staff using a multi-HR-faceted approach to problem solving Chick-fil-A, Inc.
• Ability to listen with patience and respond to high level, controversial issues utilizing good judgement
• Ability to use tact and diplomacy in resolving sensitive issues
• Ability to prioritize, work independently and time manage work assignments
• Demonstrated ability to influence and collaborate with a variety of stakeholders
• Demonstrated success in driving projects successfully forward to completion
• Ability to develop collaborative and innovative solutions around Employee Relations issues and Practices
• Demonstrated skills in negotiation, facilitation, and mediation
• Strong knowledge of federal and state employment laws and regulations
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues
• Strong knowledge of ADA, FLSA, and other employment compliance and regulation
• Experience handling high volume investigations including field investigations
• Ability to prepare and present training programs and materials
• Strong problem-solving skills
• Ability to coach and develop leaders at all levels on effective employee relations
• Microsoft Office Suite knowledge

• Masters Degree
• PHR, SPHR, SHRM-CP, SHRM-SCP preferred