Overview

The Restaurant Financial Data & Systems (RFD&S) team provides Operators and those who serve them with tools, reports, and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our digital ecosystem, and offering users relevant and timely insights about their business.

The individual in this role will join a sub-team of the RFD&S team, called the Enablement and Experience team, and play an instrumental role by facilitating strong cross-functional stakeholder alignment and awareness of the HRIS portfolio and helping to strengthen and simplify Operators' deployment journey across the ecosystem. Ultimately, success is ensuring scalable deployment processes and engagement channels are in place to support the continued growth of the ecosystem and brand across the globe.

• Develop, document, and execute on a strategy to strengthen stakeholder alignment and awareness of Global HRIS initiatives across the Support Center and within restaurants to equip and enable stakeholders; this may include deliverables such as a restaurant rollout calendar and other portfolio-level materials to enable consistency and clarity
• Build and invest in trusted stakeholder relationships that enable capturing insights from Support Center stakeholders as well as opportunities for engagement that equip the team with relevant restaurant input and awareness while also navigating potentially divergent viewpoints
• Build cross-functional partnerships with groups focused on domains such as hardware procurement and distribution, restaurant support, communications, cost categorization, and/or training to gain perspectives and best practices of previous or active restaurant rollout strategies to help shape and strengthen future deployment strategies of HRIS ecosystem changes
• Partner with Product Leads and participate in Product meetings to develop and execute sustainable processes to remain abreast of upcoming changes to the digital ecosystem, host follow-up sessions to develop impact assessments for Operators and their teams, and influence deployment, awareness, and education strategies (e.g., hardware deployment and readiness strategy, hypercare and support strategy, etc.) related to projects and/or enhancements as part of the product lifecycle
• Create mechanisms to capture feedback from Operators and their teams, such as surveys and Operator panels, and report learnings back to other program team members and/or execute changes to optimize deployment or enablement processes
• Demonstrate awareness of business opportunities to streamline processes to benefit Operators and Team Members and proactively pursue them
• Partner with groups across the organization (e.g., CFA HELP, Learning and Development, Corporate Communications) to execute on the overall strategy and ensure a successful sustainment plan is in place for support of the ongoing program for new Restaurants, Operators, and Team Members
• Attentive to details, but with the ability to see the larger picture
• Strong verbal and written communication skills

• Experience with projects involving high levels of end-user impact, specifically those involving the implementation and rollout of a new system
• Proven experience managing multiple priorities and anticipating needs
• Excellent interpersonal relational skills and demonstrated ability to build and maintain trust-based, collaborative relationships and influence others
• Process improvement mindset with the ability to identify opportunities and enact the changes necessary for growth and success
• Self-starter who sees needs and proactively completes tasks to meet the needs, exhibits a personal desire for excellence, eagerness to learn, and requires minimal supervision
• Servant spirit with strong sense of stewardship

• Experience working on projects involving complex technology/systems
• Experience leading a team of cross-functional stakeholders, delegating work, or determining and prioritizing milestones for those executing on the work
• Experience with Smartsheet or other project management tools
• Experience with human resource information systems (HRIS) such as HR, scheduling, timekeeping, and/or payroll systems
  
• Familiarity with and understanding of the labor environment within the restaurant and/or retail industry
  
• Chick-fil-A Restaurant experience or experience with restaurant operations
• Concentration in Business, Marketing, and/or Industrial Psychology
• 7 plus years
• PROSCI Certification
• PMP